Director, Life Sciences - Digital Partnerships and Engagement - East Coast Remote

Veradigm Life Science

The Veradigm Network is well-positioned to address the unique needs of Life Sciences customers. By leveraging the Veradigm Network, research data and associated insights become both an output of care delivery, as well as additional knowledge to improve quality of care, a true virtuous cycle.

Our portfolio of solutions provides insights using real-world data directly sourced from the Veradigm Network. These solutions can help Life Sciences customers discover timely, actionable real-world evidence to improve patient experience and outcomes, and demonstrate how their products can benefit appropriate patient populations.

Director, Digital Partnerships and Engagement

Job Summary:

The Director, Digital Partnerships and Engagement, drives programmatic strategy to ensure our offering is represented in the marketplace to complement our direct Managed Services plan, manages existing partner relationships and coordinates with Ad Ops team to ensure revenue and fees are up to date and reported consistently.  In addition, the Director will manage engagement across both partners and direct clients serving as the voice of the client to Veradigm and the voice of Veradigm to the client seeking to ensure robust adoption of solutions. The Director promotes client retention and overall client satisfaction and understands the technical side of projects and provides insight and tips on how-to Product features, troubleshoots client issues, and provides resolution. To accomplish these goals, the Director partners with our clients and internal Veradigm stakeholders to ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations. The Director is responsible for reviewing partner and client financial and business objectives, creating actions to support them, and reporting progress on Key Performance Indicators. Tactically, these actions may include ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, aiding resolve outstanding A/R issues, and supporting sales activities to further the expansion of the Veradigm solutions footprint.

What you will contribute:

• A clear Partner Strategy for Digital Health that considers market, both direct and indirect
• Strong relationships with existing and potential partners.
• Serves as a supportive operational point of contact with the client to ensure an extraordinary experience with Veradigm products and services
• Develop subject matter expertise in EHR, Digital Health Media, Programmatic Advertising, Agencies and BioPharma stakeholders.
• Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.; Monitor and share observations regarding client interaction and management
• Identifies and grows reference accounts, including sharing client success stories and outcomes improvements
• Drives client prioritization with escalated issues in support

The ideal candidate will have:

• Bachelor’s degree in business and/or healthcare field
• Minimum 4 years of experience in a healthcare or agency setting with good knowledge of partnerships in the space.
• Project management and organizational skills such as the ability to manage multiple time sensitive projects simultaneously; strong attention to detail and focus on task completion; internal and external stakeholder management
• Ability to embrace changing organizational needs, shifting priorities, and evolving role responsibilities
• Strong written, oral communication skills to effectively convey messages to cross disciplinary teams
• Demonstrated ability to present to an audience
• Client service orientated with the ability to build relationships with diverse constituents
• Demonstrated ability to self-initiate, advancing work with minimal direction
• Solid knowledge of project management methodologies, tools & techniques, including Microsoft Office, SharePoint, JIRA, Confluence

Knowledge, Skills & Abilities:

• Strategic Thinking / Thought Leadership
• Client Health Awareness & Management
• Client Advocacy
• Veradigm Market and Product Awareness
• Client Expectations Management
• Initiative
• Analytical Proficiency

Travel:

• Up to 10% travel may be required

Compliance 

Job responsibilities include fostering the Company’s compliance with all applicable laws and regulations, adherence to the Code of Conduct and Compliance Program requirements, policies and procedures. Compliance is everyone’s responsibility.

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