At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing! We are seeking a strategic and client-focused Product Support Leader to join our team. In this role, you will engage directly with clients and client sponsors to understand business needs, lead discovery sessions, support onboarding activities, communicate product capabilities, and drive successful client programs and initiatives. You will serve as a trusted advisor on product features, technical inquiries, and issue resolution across installation, operation, maintenance, and product compatibility matters.
This role partners closely with internal pre-sales, product management, implementation, and technology teams to represent the voice of the customer, influence product innovation and roadmap decisions, and ensure delivery of high-quality solutions. The ideal candidate brings deep expertise in securities-based lending, strong workflow and process management skills, and the ability to translate market and client needs into meaningful product enhancements and business outcomes.
Responsibilities:
- Lead client discovery sessions, onboarding activities, implementations, and other client-facing programs and initiatives.
- Engage directly with clients and sponsors to identify needs, gather requirements, resolve concerns, and recommend solutions.
- Serve as a subject matter expert on product features, functionality, technical inquiries, and compatibility matters.
- Partner with pre-sales, product management, implementation, and technology teams to influence product design, innovation, and roadmap priorities.
- Represent the voice of the customer by analyzing client feedback, proposed requirements, and industry trends to drive product enhancements.
- Define product features and support adoption strategies that enable informed business decisions and improved client outcomes.
- Identify synergies across Broadridge offerings, particularly within Credit and Lending, to enhance products and services.
- Drive program scope, execution, and high-quality delivery while managing complexity, risks, and dependencies.
- Continuously assess industry innovation, new paradigms, and emerging capabilities to accelerate the product roadmap.
- Promote best practices, standardized processes, and consistent implementation methodologies across teams.
- Collaborate effectively with internal and external stakeholders, including delivery teams, executive management, sales, pre-sales, and post-sales partners.
- Use analytical thinking and sound judgment to solve complex business and product challenges.
Qualifications:
- Bachelor’s degree required.
- 10+ years of client engagement experience.
- Expert-level knowledge of securities-based lending and lending software design and delivery.
- Deep understanding of financial products and product workflows.
- Experience implementing technology in the financial services industry.
- Strong business analysis, systems analysis, and financial analysis skills.
- Familiarity with technology and product delivery processes, including SDLC and PDLC.
- Exposure to the wealth management industry and culture.
- Exposure to global lending capabilities is a strong plus.
- Proven ability to lead cross-functional programs, influence stakeholders, and work independently in complex environments.
- Strong communication, relationship management, and problem-solving skills.
Compensation Range: The salary range for this position is between $170,000 - $175,000.
Bonus Eligibility: Bonus Eligible
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is November 1, 2026
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].
Skills Required
- Bachelor's degree
- 10+ years of client engagement experience
- Expert-level knowledge of securities-based lending and lending software design and delivery
- Deep understanding of financial products and product workflows
- Experience implementing technology in the financial services industry
- Strong business analysis, systems analysis, and financial analysis skills
- Familiarity with SDLC and PDLC processes
- Exposure to the wealth management industry and culture
- Exposure to global lending capabilities
- Ability to lead cross-functional programs, influence stakeholders, and work independently in complex environments
- Strong communication, relationship management, and problem-solving skills
Broadridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Broadridge and has not been reviewed or approved by Broadridge.
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Healthcare Strength — Healthcare coverage is described as broad, with multiple medical plan options plus dental, vision, prescription coverage, and telehealth access. Preventive care is framed as fully covered in-network, alongside added supports like an employee assistance program and on-site wellness availability in some locations.
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Retirement Support — Retirement support is positioned as meaningfully supportive via a 401(k) match structure that increases with tenure. Added financial support such as one-on-one financial counseling is also included as part of the broader rewards approach.
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Parental & Family Support — Parental support is presented as substantial, including up to nine weeks of paid new-parent salary continuation. Additional family-oriented programs like back-up care and dependent-care options are included in the benefits mix.
Broadridge Insights
What We Do
Broadridge Financial Solutions, Inc. (NYSE: BR), is a global fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries.
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