Director, Learning & Development

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Learning & Development
Position Description: Director, Learning & Development, Data & Technology Learning Consultant
At Mastercard, our Learning & Development (L&D) organization plays a vital role in empowering our people to grow, lead, and thrive. From onboarding to skill development and leadership development, we support every stage of the employee journey with impactful learning experiences.
We are seeking a Director, Data & Technology Learning Consultant to shape the learning strategy for Mastercard's technology community. This role serves as a key bridge between Mastercard's Technology Strategy and persona-specific skill needs, ensuring enterprise learning priorities are translated into relevant and scalable approaches through partnership with business leaders, People & Capability (P&C) and delivery partners.
The ideal candidate is a strategic learning and performance consultant who: • Brings a consultative, enterprise-first mindset focused on alignment and enablement rather than standalone program ownership• Demonstrates strong judgment in prioritizing scale, reuse and long-term impact over bespoke solutions• Builds credibility with senior business, technology and P&C stakeholders through thoughtful diagnosis and recommendations• Effectively navigates complex, matrixed environments by influencing without direct authority• Partners with global cross-functional teams and vendors to translate strategy into action
Responsibilities:
Strategic partnership and planning
o Partner with technology leaders, P&C Business Partners, Talent Consultants, Talent Acquisition and other L&D stakeholders to understand business priorities and capability needs
o Translate enterprise and Technology Strategy priorities into a cohesive, persona-based learning strategy
o Ensure learning priorities align with global L&D frameworks while remaining relevant to technical audiences
Consulting and advisory
o Serve as a trusted advisor to senior technology and P&C stakeholders
o Conduct performance and capability diagnostics to identify gaps, opportunities and priorities
o Recommend learning and non-learning interventions aligned to business outcomes and long-term capability goals
Portfolio alignment and enablement
o Prioritize reuse and alignment to enterprise frameworks over net-new development
o Identify true gaps and advise on targeted pilots or extensions where appropriate
Engagement, activation and adoption
o Partner with cross-functional teams and stakeholders to drive awareness, engagement and adoption of learning initiatives
o Shape go-to-market and activation strategies in collaboration with delivery partners
o Serve as a primary point of contact for learning consultation and alignment within the Data & Technology domain
Continuous improvement and innovation
o Monitor learning engagement and effectiveness through available insights and stakeholder feedback
o Identify opportunities to pilot innovation approaches that may scale across roles or regions
o Stay current on learning and technology trends to inform future priorities
Qualifications:• Leadership experience in Learning & Development, Talent Management, Organizational Effectiveness, or HR, including work with technical or digital populations• Demonstrated experience consulting with senior stakeholders and translating business needs into learning strategies • Strong understanding of adult learning principles and performance consulting• Experience working in complex, matrixed organizations • Strong understanding of adult learning principles, instructional design, and performance consulting • Familiarity with technology roles, organizations and ways of working• Experience managing vendor relationships and delivery teams
Skills:• Learning Strategy & Consulting: Ability to translate enterprise and technology strategies into clear learning priorities and capability plans that drive alignment and long-term impact • Performance & Capability Diagnosis: Assesses skill and performance gaps using data, stakeholder input and market insight to inform targeted, scalable recommendations• Stakeholder Partnership and Influence: Builds trusted relationships across functions by influencing and navigating competing priorities• Communication & Storytelling: Skilled in crafting clear, compelling narratives that drive engagement and adoption• Portfolio & Prioritization Thinking: Applies strong judgment to balance foundational needs, emerging capabilities and enterprise reuse, favoring scalable solutions over bespoke work.• Innovation & Agility: Explores and pilots new learning approaches with a test-and-learn mindset, adapting quickly to evolve technology and workforce needs• Analytical Acumen: Ability to interpret data and metrics to assess impact and inform decisions • Project Management: Capable of managing multiple initiatives, timelines, and stakeholders simultaneously
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.