Director of Learning and Knowledge Management

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Director of Learning and Knowledge Management

The Director of Learning and Knowledge Management will be responsible for designing, implementing, and optimizing learning and knowledge strategies that support exceptional service delivery and continuous improvement across the Member Services organization. This individual will lead both the Training and Knowledge Management teams, ensuring alignment of learning and knowledge assets to drive operational excellence, employee performance, and organizational capability.

A strong collaborator and systems thinker, the Director will build and sustain scalable programs that support employee onboarding, upskilling, and just-in-time access to information while cultivating a culture of growth, innovation, and service.

Location: Dallas, TX | USA | Onsite Full-Time

Responsibilities and Duties:

Strategic Leadership

• Design and execute a comprehensive learning and knowledge strategy aligned with business goals, customer needs, and team performance.
• Lead, coach, and develop high-performing teams across training and knowledge management disciplines.
• Collaborate with senior leaders and cross-functional stakeholders to define learning priorities and knowledge needs that support business and service transformation.

Knowledge Management

• Develop and oversee a robust knowledge management framework to capture, organize, and disseminate critical content across Member Services.
• Implement processes and tools for knowledge creation, curation, access, and governance.
• Partner with subject matter experts to ensure timely and accurate updates to the knowledge base and other reference materials.
• Define KPIs and reporting tools to assess the usage, accuracy, and impact of knowledge resources.

Learning & Development

• Manages the design and development of training programs, curriculum, methods, and materials for various audiences, including employees, managers, clients, or other learners.
• Leads the design, development, delivery, and measurement of training programs, curriculum, methods and materials for various audiences including onboarding, compliance, skills development, and leadership training.
• Promote a blended learning approach using e-learning, instructor-led training, job aids, and digital enablement tools.
• Develop scalable, role-based learning paths and certification programs that support career progression and service excellence.
• Oversee ongoing training needs assessments and evaluations to ensure programs meet operational, regulatory, and performance goals.

Innovation & Continuous Improvement

• Stay up-to-date with industry trends and emerging technologies in knowledge management and learning science.
• Champion a learning culture that values feedback, knowledge sharing, and continuous growth.
• Leverage data and analytics to improve training effectiveness and content accessibility.

Requirements:

• Bachelor’s degree in Information Management, Learning & Development, Business Administration, or related field; Master’s preferred.
• Minimum of 7 years of experience in learning and/or knowledge management, with at least 3 years in a people leadership role.
• Demonstrated success in building and scaling training programs and knowledge systems in a service-oriented or customer-facing environment.
• Strong understanding of adult learning principles, instructional design, and knowledge management best practices.
• Proficiency with CMS, LMS, Knowledge Base Platforms, and project management tools.
• Excellent leadership, communication, and interpersonal skills.
• Advanced Experience with articulate 360/Storyline/Rise a plus
• Previous experience with overhauling a new training environment with examples.

Key Competencies:

• Strategic thinking with a passion for operational excellence.
• Ability to communicate and collaborate effectively across diverse stakeholder groups.
• Strong project management and prioritization skills.
• Analytical mindset with the ability to use data to drive decisions and demonstrate value.
• Inspirational leadership that motivates teams toward shared goals and outcomes.

 Benefits

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.