Director, Learning and Development

The Director - Learning & Development will oversee learning and development efforts to support training for both COMPASS Agents and internal employees across Transaction Operations, Support Operations, Agent Experience, Product, Engineering, and Marketing. This leader is a builder by nature and acts as a player/coach through directly managing a team of Instructional Designers, Training Facilitators, and Program Managers. This team is tasked with identifying, creating, and implementing new training programs for Agents and Staff. This is a high visibility and highly complex role requiring strong judgment, the ability to influence leaders across multiple internal functions and job families, and direct oversight of the 2025 roadmap, planning, budgeting, and staffing needs for a centralized Learning & Development department.  

Please note, this is an in-office role.

As Director, Learning & Development you will: 

• Own the strategic vision and execution of COMPASS Learning & Development 
• Hire, develop and coach a team of Instructional Designers, Training Facilitators, and program Managers supporting the COMPASS Operations organization and community of Agents 
• Identify and design programs that improve and optimize end to end training programs for Agents, Employees and Vendors
• Work across multiple stakeholders teams to identify training gaps and create timely and clear recommendations
• Track, analyze and report out on key training KPIs and success metrics
• Maintain centralized resources including a central Learning Management System and Knowledge Base for Agents and Staff
• Leverage Learning Management Systems and other course authoring tools to design, implement and/or facilitate training including instructor-led virtual training, eLearnings, and instructional content/video
• Represent the centralized L&D department in discussions with COMPASS Senior Leadership, cross-functional teams, and external vendors

Preferred qualifications include:

• Strong executive presence
• Experience managing large teams 
• Experience leading cross-functional programs at scale
• Strong written and verbal communication skills
• Ability to use data to make decisions and influence project outcomes
• Experience facilitating meetings with senior leadership and technical stakeholders
• Nice to have:
• Prior experience designing and/or facilitating trainings in a major corporate training environments
• Real estate knowledge

Compensation: The base pay range for this position is $162,000-$243,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.