Director, Knowledge Management

• Knowledge Management - Enterprise Strategy

  • Create and manage the ongoing roadmap for enabling knowledge sharing, as delivered via process and technology

  • Lead cross-functional initiatives to deliver extraordinary user experience for IAS documentation, internal and external. Identify areas for automation and solve issues via creative solutions.

  • Drive user engagement for continuous improvement on KM processes and platforms. Lead steering committees, feedback models, and two-way communication channels. 

• Knowledge Management - Operations

  • Daily content review, publishing, and workflow management of multi-platform resource sites. Build and apply content structure and metaschema for SEO.

  • Ongoing application of recertification strategy to ensure relevant, accurate content to all internal/external users. Monitoring and analysis of end user site traffic to drive strategic content models.

  • Proactive updates of resource materials through measured coordination with IAS product owners and SMEs. 

  • Provide direct end user support and troubleshooting for enterprise systems. Ad hoc and formal training on content management systems leveraged to create business critical materials.

• Project Management 

  • Manage multiple, concurrent projects from inception to delivery. Map initiatives to strategic roadmap for prioritization and IAS organizational goals.

  • Create and own BRDs/FRDs to translate business requirements into technical direction for contracted dev teams. Conduct feasibility studies and lead solutioning efforts to ensure demands are met.

  • Conduct UAT for platform releases and manage associated defects against project delivery goals. Communicate ongoing status updates to stakeholders for related strategic planning needs. 

• Vendor Management

  • Manage vendor contracts and associated relationships across multiple enterprise systems. Includes, but not limited to content management systems, GenAI tools, translation services, and site development.  

  • Lead RFP/RFI process for evaluating new software applications. Negotiate terms of service for new contracts and renewals of existing agreements. 

  • Maintain budget spend against development hours allocated to build, maintain, and support key customer-facing sites. Adjust up/down in line with departmental forecasting models. 

• Product Owner

  • Manage feature builds for product development on enterprise systems that affect KM efforts both directly and indirectly. 

  • Maintain the KMO backlog in concert with contracted developers against internal needs. Measure impact of enhancements to prioritize sprints and execute on initiatives that create meaningful change.

  • Collaborate with legal, security, and compliance to minimize business risk through a well-defined governance model. Implement controls required to keep integrity of user experience and protect IAS IP.

• Enterprise AI Strategy

  • Drive AI initiatives across the organization to provide cutting edge technology and supporting tools to end users. Define strategy for onboarding, implementation, training, and support model. 

  • Engage with users to gather requirements for building custom workflows to solve individual and enterprise use cases. Identify opportunities that generate revenue for IAS through automation and content refinement. 

  • Own AnswerAI platform, the first GenAI tool at IAS to directly source content from internal databases. Build the vision for customer self-service, onboarding, and support with advanced workflows. 

  • Partner with CorpIT to conduct ongoing ROI analysis on AI products. Evaluate LLMs to find opportunities to improve function and cost savings.

About Integral Ad Science

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

To learn more about us, please visit http://integralads.com/ 

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

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