Director, IT

JOB SUMMARY:

The Director of Information Technology provides strategic and operational leadership for C3 Industries’ enterprise-wide technology initiatives, driving innovation, scalability, and resilience across a complex multi-state cannabis operation. This role leads the Retail IT, Facilities IT, and Infrastructure Administration teams to ensure all systems—from cultivation to point-of-sale—are reliable, secure, and optimized for growth.

The ideal candidate combines hands-on technical expertise with visionary leadership and disciplined project management. This position requires a collaborative problem-solver capable of aligning IT infrastructure, security, and automation initiatives with organizational objectives while balancing cost efficiency and performance.

JOB DUTIES:

• Core duties and responsibilities include the following. Other duties may be assigned.
• Lead and mentor teams across Retail IT, Facilities IT, and Infrastructure Administration, fostering collaboration, accountability, and operational excellence.
• Define and execute a multi-year IT roadmap that strengthens infrastructure resilience, cybersecurity posture, and system automation.
• Champion organizational efficiency through process modernization, automation, and continuous improvement initiatives.
• Cultivate strong cross-functional partnerships with retail, cultivation, HR, finance, and executive leadership to ensure alignment of technology strategy with business goals.
• Oversee the design, deployment, and support of enterprise IT infrastructure, including servers, networking, cloud services, and end-user computing.
• Manage Microsoft 365 administration, identity and access management (Entra ID), and endpoint compliance via Intune.
• Lead website and network security initiatives, ensuring up time and protection through advanced Cloudflare configurations and WAF rule management.
• Direct tactical and strategic decisions related to hardware selection, lifecycle management, and vendor evaluation, balancing performance, scalability, and cost efficiency.
• Implement comprehensive Cost-Benefit Analyses (CBAs) and Total Cost Management (TCM) frameworks to guide procurement, renewals, and capital planning decisions.
• Administer and optimize SQL-based reporting systems, ERP integrations, and data pipelines supporting analytics, compliance, and business intelligence functions.
• Ensure cybersecurity best practices, backup strategies, and disaster recovery protocols across all facilities and systems.
• Lead enterprise-wide IT initiatives—including cloud migrations, ERP rollouts, retail expansions, and infrastructure standardization projects—from planning to deployment.
• Develop and maintain IT project portfolios, timelines, and risk assessments using structured project management methodologies.Communicate project status, dependencies, and ROI to leadership through dashboards, reports, and stakeholder briefings.
• Serve as a trusted advisor to leadership on emerging technologies, automation opportunities, and system integrations that drive business value.
• Oversee contract negotiation, vendor performance, and service delivery across all IT domains.
• Develop and manage operating and capital budgets, forecasting IT expenditure with an emphasis on cost optimization and lifecycle value.
• Benchmark and assess emerging technologies for fit, scalability, and long-term ROI.

SUPERVISORY RESPONSIBILITIES:

Directly supervises the Helpdesk, Retail and Facilities Administrators

JOB REQUIREMENTS:

• Education: Bachelor’s degree in IT Systems Management, Computer Science, Computer Engineering, Business Administration, or equivalent experience required.
• Experience: Minimum 7+ years of progressive IT leadership designing, implementing, and supporting enterprise-level infrastructure across hybrid cloud and on-prem environments.
• Proven success standardizing, scaling, and automating IT systems within multi-site or multi-departmental organizations.
• Technical knowledge building scalable integrations using APIs across core platforms.
• Strong technical background in network architecture, including deep expertise with Cisco Meraki (HA failover, performance tuning, security, and Wi-Fi design) and familiarity with Fortinet or equivalent platforms.
• Demonstrated proficiency in Microsoft 365 administration, cloud-based applications, SQL, and automation tools.
• Experience developing and executing technical roadmaps and strategies that align with business objectives and ensure measurable milestone achievement.
• Solid understanding of enterprise architecture concepts including API-based integrations that bridge front-end and back-end business systems.
• Hands-on experience managing ERP, POS, and data analytics systems; Cannabis Industry technology or compliance experience highly desirable.
• Demonstrated ability to lead complex projects using Agile or hybrid project management frameworks, ensuring clear communication, risk management, and delivery excellence.
• Skilled in Cloudflare administration, hardware selection, and performing Cost-Benefit Analyses (CBA) and Total Cost Management (TCM) to drive informed financial decisions.
• Exceptional organizational and communication skills—able to manage multiple priorities, build credibility with stakeholders, and operate effectively in fast-paced, evolving environments.
• Strong results orientation and commitment to quality, performance, and accountability.