Director of IT - Technology Support

Technology Operations & Infrastructure

• Maintain reliable production operations and develop strategies to advance the environment toward 99.999% uptime, including oversight of Disaster Recovery and Emergency Management activities. 
• Maintain secure, stable, and effectively managed networks and systems supported by clearly defined standards, documentation, metrics, and management reporting. 
• Ensure appropriate firewall and secure remote-access capabilities and support technology-related audit activities. 
• Oversee technology operations to ensure system reliability, compatibility, efficiency, and effectiveness across multiple hardware and software platforms. 
• Monitor system utilization, capacity, throughput, sizing, and performance to proactively identify and address technology needs. 
• Analyze, evaluate, and recommend network, security, telecommunications, storage, database, and technology architecture, including hardware, software, protocols, topology, and strategy. 
• Evaluate new hardware and software for compatibility and organizational value and provide capacity planning for servers, storage, devices, and other technology resources. 

Strategic Leadership & Service Delivery

• Provide executive leadership for Information Systems related to technology needs, design, utilization, and service delivery. 
• Partner with hospital leadership to prioritize technical support initiatives, establish resource priorities, and provide technology services across hospital and remote locations. 
• Develop relationships and identify technology opportunities that support the organization’s clinical, financial, and strategic objectives. 
• Ensure access to technology that supports patient care, education, and research. 
• Identify opportunities for business process analysis, improvement, and reengineering. 
• Communicate the value of technology, build consensus among stakeholders, and effectively bridge Information Systems technology with end users. 

Team, Vendor & Financial Management

• Build and lead a strong service organization through effective recruitment, retention, development, mentoring, and organizational planning. 
• Structure technology operations teams to effectively support multiple hardware and software platforms and evolving organizational needs. 
• Manage system integrators, subcontractors, vendors, and other external technology partners. 
• Lead vendor integration and contract negotiations supporting technology services and infrastructure. 
• Prepare and manage the annual departmental budget, monitor department needs, and ensure efficient allocation of resources. 

Compliance, Standards & Continuous Improvement

• Develop and implement policies and procedures that support regulatory requirements and customer needs. 
• Collaborate with internal and external auditors and support technology-related audit initiatives. 
• Ensure departmental compliance with applicable Joint Commission (JCAHO) requirements. 
• Collaborate across departments to support system-wide accreditation requirements. 
• Research, evaluate, recommend, and implement network-wide services while identifying and resolving technology performance and reliability issues.

QUALIFICATIONS: 

Required:

• Bachelor’s degree in a field relevant to hospital management, information systems, or a related discipline
• Minimum of 6 years of experience in information/computer technology within a corporate environment
• Minimum of 5 years of supervisory experience within a technology environment, preferably within healthcare

 Preferred:

• Master’s degree  
• Experience supporting technology applications within clinical environments
• Experience across a broad range of current and emerging technologies

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.