Director of IT Program Management

Responsibilities:

Strategic Leadership
• Define and champion the IT Program Management function, setting the vision, strategy, and standards for program execution and governance.
• Partner with the CIO and executive leadership to prioritize IT investments that enable business growth and operational efficiency.
• Collaborate closely with the Operations PMO to ensure alignment, eliminate duplication, and drive coordinated delivery of enterprise-wide initiatives.
• Act as a change agent, ensuring that IT programs deliver transformative impact across the enterprise.
Core Business Process Enablement
• Direct technology enablement for mission-critical processes:
• Quote-to-Cash (QTC): Drive end-to-end integration and automation across sales, billing, and finance platforms.
• Onboarding & Offboarding: Modernize and streamline processes for both employees and customers to enhance experience and compliance.
• AI Adoption: Lead integration of AI into business and IT workflows to drive innovation and efficiency.
• Master Data Management (MDM): Establish governance and accountability to ensure trusted, high-quality data across the organization.
Portfolio & Governance Oversight
• Establish and oversee the IT portfolio management framework, ensuring that all initiatives are strategically prioritized, transparent, and delivering measurable business outcomes.
• Implement and refine intake and demand management processes that balance business needs with IT capacity.
• Govern delivery practices across the IT organization to ensure alignment, scalability, and risk management.
Program Delivery & Execution
• Oversee execution of cross-functional IT initiatives, ensuring scope, schedule, budget, and quality are consistently met.
• Manage interdependencies across programs and identify opportunities for synergies.
• Drive adoption of program management best practices and continuous improvement in delivery methodologies.
Executive & Stakeholder Engagement
• Serve as the primary liaison between IT and business leadership on all program and portfolio matters.
• Ensure effective communication, transparency, and reporting of IT program performance at the executive and board levels.
• Build strong partnerships across business units, including alignment with theOperations PMO, to ensure enterprise-wide coordination and unified delivery.

Education and Experience:

• Bachelor’s degree in Information Technology, Business, or related field (Master’s preferred).
• 10+ years of experience in IT program and portfolio management, with at least 5 years in a senior leadership role.
• Proven expertise in leading enterprise-scale IT initiatives and business process transformation.
• Strong knowledge of enterprise applications and business processes across finance, HR, operations, and sales.
• Demonstrated success in establishing IT governance, portfolio management, and intake frameworks.
• Experience with AI initiatives and master data management is highly desirable.
• Executive presence with exceptional communication, stakeholder engagement, and leadership skills.
• Professional certifications such as PMP, PgMP, or SAFe Agilist strongly preferred.