Director of IT Operations

Are you an experienced IT leader with a passion for driving operational excellence and innovation?

Neptune Pacific Direct Line (NPDL) is experiencing a period of significant transformation. Formed in 2020, Neptune Pacific Line acquired Pacific Direct Line, bringing together two of the South Pacific’s top shipping and logistics companies to support the full supply chain of our customers in the region. NPDL is part of The Wonderful Company (TWC) headquartered in Los Angeles, CA. Its other companies include FIJI Water, JUSTIN and Landmark Vineyards, Wonderful Citrus, Wonderful Pistachios, Teleflora, POM Wonderful and Suterra. This role will sit within the NPDL group however you will be part of the wider TWC IT Team.

As the Director of IT Operations, you will be at the helm of a dynamic, global IT ecosystem, driving excellence, innovation, and seamless technology services. Leading multiple IT support teams across various locations, you will ensure top-tier service delivery for multiple brands in the U.S. and internationally. Your impact will extend beyond day-to-day operations—you will oversee both internally managed and third-party IT systems that power critical business processes across the enterprise. In this high-impact role, you will spearhead operational service management processes to optimize performance, enhance productivity, and accelerate agility. As a key member of the IT leadership team, you will shape and execute the technology strategy, ensuring it aligns with business goals and delivers cutting-edge capabilities that drive success. If you're passionate about leading IT operations on a global scale and making a tangible difference, this is your opportunity to shine!

Here's what you'll do:

Essential Responsibilities:

• Lead IT Excellence: Oversee the seamless operation and support of IT systems, ensuring they empower business success and drive innovation.
• Champion a Service-First Mindset: Foster a business-oriented IT culture focused on continuous improvement, efficiency, and top-tier service delivery.
• Shape the Future of IT: Drive the development of IT operations strategy, ensuring it integrates with broader enterprise goals while maintaining smooth business processes.
• Forge Strong Partnerships: Build and nurture relationships with IT and business leaders to understand needs, deliver cost-effective IT solutions, and swiftly adapt to shifting priorities.
• Strategize IT Investments: Collaborate with IT leadership to develop and manage annual operating and capital expenditure budgets, ensuring smart investments in technology.
• Inspire & Lead Your Team: Train, mentor, and empower IT Operations teams to excel in delivering business-driven solutions, fostering a high-performance culture.
• Be the IT Leadership Presence Onsite: Play a visible, hands-on leadership role in day-to-day IT operations, ensuring a strong connection between technology and business goals.
• Drive Innovation & Integration: Assess new technologies and service management practices, identifying opportunities for seamless integration into existing operations.
• Stay Ahead of the Curve: Keep up with emerging IT trends and guide the adoption of cutting-edge solutions that enhance operational efficiency and business agility.
• Future-Proof IT Talent: Forecast skill needs and build a high-performing IT workforce with a perfect balance of technical expertise, leadership, and business acumen.
• Adapt & Evolve: Continuously refine IT strategies and ensure the core IT functions remain stable, secure, and optimized while embracing innovation.
• Make a Lasting Impact: Take on additional projects as needed to support and enhance IT operations across the organization.

Supervisory Responsibilities:

• Lead & Empower Teams: Manage hiring, training, and development of IT staff while ensuring alignment with company policies and performance expectations.
• Set the Standard for Success: Plan, assign, and review work while recognizing top talent, addressing challenges, and fostering a culture of accountability and excellence.

Continuous Improvement & Innovation:

• Identify Game-Changing Opportunities: Stay ahead of technological advancements, evaluating potential benefits, risks, and ROI for business adoption.
• Champion Efficiency & Optimization: Drive a ‘War on Waste’ mentality, streamlining processes and maximizing IT service value.
• Challenge the Status Quo: Encourage innovation, propose alternative solutions, and push for smarter, more agile IT operations.

Here’s what you’ll bring to the table:

• Proven IT Leadership: A Bachelor’s degree in Computer Science, Information Systems, or a related field—OR 10+ years of progressive leadership experience at the director level.
• Deep IT Expertise: 10+ years of hands-on experience in IT operations, infrastructure, and technical management, ensuring seamless business technology performance.
• People-First Leadership: 5+ years of experience leading and mentoring high-performing teams, fostering collaboration, and driving IT excellence.
• Results-Driven Mindset: A powerful mix of education, progressive hands-on experience, and strategic IT leadership that delivers measurable business impact.
• Strategic & Tactical Mastery: A strong technical infrastructure and operations background, combined with expert project management and vendor negotiation skills, ensuring IT services run at peak performance.
• IT Service Management Pro: Recent experience designing, implementing, and managing ITSM processes—including Change Management, Incident Management, and Problem Management—to drive efficiency and reliability.
• Enterprise-Scale Operations: Experience leading infrastructure implementation and support across multiple data centres, ensuring scalable, secure, and high-performing IT environments.
• Influential Communicator: Ability to engage, influence, and collaborate with executives, management, and technical teams to drive innovation, streamline processes, and implement change.
• Process & Performance Optimizer: Strong analytical skills with a knack for tracking, measuring, and improving IT efficiency, ensuring continuous improvement and business alignment.

This role is based in Suva, Fiji however there will be some local travel as required as we have various locations around Fiji.  Additionally, the occasional evening and weekend commitments are expected, ensuring comprehensive support for both project initiatives and ongoing operational needs. In return we offer a challenging and stimulating environment. You will have the right to live and work in Fiji at the time of applying. The successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test.

• Competitive benefits package (salary plus bonus)
• Opportunity for development and internal mobility
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice.
• Wonderful Neighbour - spend a day in the community helping with various service projects.
• Company focused on wellness and health

If you’re ready to make an impact and drive IT excellence, we’d love to hear from you!

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