About MISUMI Americas
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
Director of IT
Location: Oakland, CA (Onsite)
About the Role
We are seeking a hands-on Director of IT to lead technology operations for a newly combined global organization. This role carries a dual mandate: completing a critical integration effort over the next 8–12 months and, more importantly, building and running a scalable, high-performing IT function for the long term.
You will lead a globally distributed team of ~14 IT professionals across the U.S., India, China, and Mexico, while owning the performance, reliability, and evolution of the company’s technology environment.
This is not a purely managerial role—we are looking for a leader who can operate at both a strategic and technical level, directly engaging in systems configuration, troubleshooting, and architectural decision-making.
What You’ll Do
IT Operations & Service Delivery
- Own day-to-day IT operations ensuring systems are reliable, secure, and performant
- Establish service levels and build a responsive, unified IT support experience
- Lead incident management processes, including escalation and communication protocols
- Proactively monitor and improve system health and performance
Integration Leadership (Time-Bound)
- Drive completion of a major technology integration (8–12 months), including:
- Microsoft 365 and Entra ID consolidation
- Migration from Google Workspace
- Okta decommissioning
- CrowdStrike Falcon deployment
- Next-gen SIEM implementation
- Ensure business continuity, quality, and timeline accountability throughout
Identity, Endpoint & Security
- Own Entra ID (Azure AD), including SSO, MFA, conditional access, and provisioning
- Manage Intune across macOS, iOS, and Windows environments
- Lead CrowdStrike Falcon operations and SIEM strategy, including threat detection and response
- Oversee SOC strategy and vendor partnerships
Collaboration & Productivity Platforms
- Administer Slack Enterprise Grid, Microsoft 365, and meeting platforms (Teams/Zoom)
- Ensure tools are reliable, secure, and aligned with business needs
Leadership & Team Development
- Lead and unify a global IT team across legacy organizations
- Build a strong service-oriented culture and eliminate “us vs. them” dynamics
- Mentor team members and identify future hiring needs
Vendor & Budget Management
- Own vendor relationships (Microsoft, CrowdStrike, Slack, etc.)
- Manage IT budget, optimize costs, and lead contract negotiations
- Provide visibility into IT spend and cost-saving opportunities
What You Bring
Required Expertise
- Deep, hands-on experience with:
- CrowdStrike Falcon (EDR, policies, response workflows)
- Next-generation SIEM platforms (e.g., Splunk, Chronicle, Elastic, Falcon LogScale)
- Microsoft Entra ID (Azure AD) and identity migrations
- Intune endpoint management across Apple and Windows devices
- Microsoft 365 & Slack Enterprise Grid administration
- Strong foundation in:
- DNS, SaaS environments, and enterprise IT operations
- Large-scale migrations and system integrations
Experience
- 10+ years in IT operations, infrastructure, or systems engineering
- 5+ years managing IT teams (people leadership required)
- Experience supporting 200+ user environments across multiple locations
- Proven experience in mergers, acquisitions, or major IT consolidations
Leadership Traits
- Service-first mindset with strong accountability
- Hands-on, no-ego approach to leadership
- Clear communicator with both technical and non-technical stakeholders
- Comfortable operating in ambiguity with a bias toward action
Additional Information
- Travel: Up to 10% annually for global team meetings and site visits
- Work Authorization: Must be a U.S. citizen or U.S. permanent resident (Green Card holder)
Compensation & Benefits
- Salary range: $220K–$260K, depending on experience
- Comprehensive medical and dental coverage
- 401(k) plan
- Generous PTO and leave programs
We’re actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Skills Required
- 10+ years in IT operations, infrastructure, or systems engineering
- 5+ years managing IT teams
- Hands-on experience with CrowdStrike Falcon and SIEM platforms
- Experience supporting 200+ user environments
- Experience in mergers and acquisitions or major IT consolidations
What We Do
Fictiv is a Digital Manufacturing Ecosystem that delivers high-quality parts at unprecedented speeds. Since our founding in 2013, we've manufactured over 19M parts for early-stage companies and large enterprises alike, helping them innovate with agility and get to market faster. Visit www.fictiv.com to learn more and get an instant quote! -- We’re committed to creating a company that reflects our community by including voices from a variety of backgrounds and perspectives. We believe the best teams are born from an environment that emphasizes respect, honesty, collaboration, and growth. If you share our vision, we’re interested in hearing from you. #fictivmade
