At SmartBear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring SmartBearAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.
Director, IT Enterprise Applications
Reports to: VP, Global IT
- Leads the strategy, architecture, and delivery of SmartBear’s enterprise applications ecosystem, including ERP, CRM, HRIS, and GTM platforms.
- Partners cross-functionally to translate business priorities into scalable, secure, and high-impact technology solutions.
- Manages and mentors a high-performing IT Applications team while remaining hands-on in solving complex challenges.
About the Role
- Define and execute the vision, strategy, and multi-year roadmap for SmartBear’s enterprise application landscape, ensuring alignment with business objectives and global IT strategy.
- Act as a strategic partner to senior leaders across Sales, Finance, Marketing, People & Culture, and Operations, translating business needs into scalable, high-impact technology solutions.
- Serve as the solution architect across SmartBear’s enterprise ecosystem, ensuring seamless integrations and data flows between platforms such as Salesforce, NetSuite, BambooHR, Marketo, and other GTM systems.
- Lead large-scale enterprise application initiatives including new implementations, system upgrades, platform migrations, and complex cross-functional programs from strategy through execution.
- Oversee post-merger integration efforts for enterprise applications, driving system rationalization, consolidation, and migration into SmartBear’s standard platforms while minimizing business disruption.
- Establish and maintain architectural standards, integration frameworks, data governance practices, and best-in-class delivery methodologies.
- Manage day-to-day ownership of enterprise applications, ensuring reliability, performance, security, compliance, and continuous improvement.
- Champion user enablement, training, adoption, and change management to maximize business value and system ROI.
- Lead, mentor, and develop a high-performing IT Applications team, fostering a culture of accountability, collaboration, and continuous improvement.
- Operate as a player-coach, stepping in hands-on to troubleshoot, resolve critical issues, and drive execution when needed.
We are looking for you if you have
- 10+ years of progressive IT experience, including 5+ years leading enterprise applications in a complex, global environment.
- Proven success defining enterprise application strategy and acting as solution architect for large-scale, cloud-based platforms and integrations.
- Deep hands-on experience with Go-to-Market systems including Salesforce, Marketo, CPQ, and Customer Success platforms.
- Strong expertise with cloud ERP solutions (NetSuite preferred), API-driven integrations, middleware platforms (Boomi preferred), and data architecture.
- Demonstrated experience leading large, cross-functional IT programs, vendor partnerships, and post-acquisition system integrations.
- Strong business acumen with the ability to connect technology decisions to financial outcomes and operational efficiency.
- Excellent communication, stakeholder management, and executive-level influence skills.
- A hands-on, roll-up-your-sleeves leadership style with the ability to balance strategic thinking and tactical execution.
Why you should join the SmartBear crew
- You can grow your career at every level.
- We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
- We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
- We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
- We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
Did you know?
- Our main goal at SmartBear is to make our technology-driven world a better place.
- SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
- SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
- We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.
SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.
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At SmartBear, we believe transparency in pay is part of how we build trust—with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact.
We encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles, a generous benefits package that supports employees’ health and well-being, and promotes work-life balance through flexible time off and hybrid work options. You can build your career at SmartBear through professional development opportunities, and an inclusive, collaborative culture where everyone can thrive.
Your SmartBear total rewards compensation package includes base salary and may also include a performance bonus plan, as well as equity (if eligible). The base salary range for this role is listed below. Actual compensation is determined based on several factors, including relevant experience, skills, internal equity, and geographic location.
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What the Team is Saying
What We Do
SmartBear is pioneering innovation in software quality, embracing AI’s transformative potential. The company’s solutions, powered by SmartBear AI, give software development teams around the world visibility and automation that provide end-to-end quality.
SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. With an active peer-to-peer community, SmartBear meets customers where they are to help make our technology-driven world a better place. The company is committed to ethical corporate practices, including responsible AI that integrates accountability and transparency across its technology stack, and to social responsibility, promoting good in all the communities it serves.
Award-winning and industry favorite tools including SwaggerHub, TestComplete, Bugsnag, ReadyAPI, Zephyr, and Pactflow, among others. Trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.
With an active peer-to-peer community, we meet customers where they are to help make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
Why Work With Us
SmartBear is revolutionizing software quality not just for our customers, but for our customers’ customers. With quality at the heart of everything we do, we actively support and train new teammates, fostering growth through development and internal promotions. Our culture is open, fun, and welcoming, empowering all experience levels to thrive.
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SmartBear Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
SmartBear supports flexible work arrangements, balancing home and work life uniquely for each employee. We offer In-Office, Hybrid, and Fully Remote options, recognizing the value of both in-person collaboration and personal flexibility for our team.
