Director, IT Business Operations

About the Opportunity

• Solicits information on company direction and goals, and on the industry's competitive environment, to determine how their function can add value for the organization and for customers.
• Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics.
• Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, organizational needs, and industry trends.
• Identifies and acts upon opportunities for continuous improvement as well as transformational change where warranted.
• Encourages prudent risk taking, exploration of alternative approaches and organizational learning.
• Demonstrates personal commitment to change through actions and words.
• Mobilizes others to support change through times of stress and uncertainty.
• Focuses on desired results and business outcomes.
• Sets and achieves challenging goals.
• Clearly defines mutual expectations of self and others in a team setting.
• Takes appropriate actions to ensure obligations are met.
• Defines performance standards in terms of doing what is appropriate and doing it well.
• Revises standards in response to changing business needs.
• Is resourceful and takes calculated risks to achieve results; works to achieve goals despite barriers or difficulties.
• Examines issues and creates plans with a long-term perspective.
• Generates ideas and critically evaluates future scenarios.
• Applies external and internal factors to strategy development.
• Considers long-term strategic impact when making decisions or setting direction.
• Ensures that short-term goals support long-term strategy, and that functional strategy is in alignment with overall business strategy.
• Incorporates into the plans business priorities, strategies, goals, emerging technologies, industry trends and economic viability.

• Develop and implement IT business operations strategies that support enterprise goals.
• Establish IT governance frameworks, policies, and best practices for financial and operational management.
• Align IT business operations with digital transformation initiatives and innovation strategies.
• Lead process improvement initiatives to enhance IT service delivery and operational efficiency
• Excellent oral, written and interpersonal communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.
• Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype

• Define and track key performance indicators (KPIs) for IT operational and financial performance.
• Develop dashboards and reports to provide IT leaders with insights on efficiency, spending, and risk.
• Drive data-driven decision-making by implementing advanced IT analytics and reporting mechanisms.

• Act as a strategic advisor to the CIO on IT business operations, governance, and financial matters.
• Collaborate with business leaders to ensure IT operations align with enterprise goals.
• Lead and mentor IT business operations teams, fostering a culture of efficiency and accountability.

• Lead automation, workflow standardization, and process optimization initiatives across IT operations.
• Enhance IT service delivery models by leveraging industry frameworks such as ITIL.

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.