Director, Inside Sales

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

At C Spire, we are customer inspired. Every C Spire team member is charged with delivering a world-class experience to every customer. Every team member is charged with living the brand and bringing our corporate vision to life so that we are and become known as the BEST in our industry.
As the Director, Inside Sales CSB, you will lead and develop the Inside Sales organization responsible for driving revenue across new customer acquisition, existing customer expansion, and digital/e-commerce channels. This role owns the performance, strategy, and operational discipline of a fast-paced sales engine, ensuring the team exceeds monthly and annual revenue targets through accountability, coaching, and continuous improvement.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

• Own Inside Sales revenue goals across new monthly recurring revenue (MRR), net revenue retention (NRR), and digital/e-commerce sales.
• Lead, coach, and develop a team of six Inside Sales Representatives, each carrying a $3,000 monthly MRR quota.
• Implement strategies designed to improve outreach effectiveness, conversion rates, deal velocity, and pipeline progression.
• Manage forecasting accuracy, pipeline health, and Salesforce discipline to ensure predictable and scalable results.
• Partner with Marketing to execute lead follow-up strategies, nurture inbound demand, and support integrated campaign effectiveness.
• Enhance Inside Sales operational performance through improved cadences, process refinement, reporting visibility, and e-commerce optimization.
• Collaborate closely with Product, Engineering, Field Sales, and other cross-functional teams to support customer needs and maximize revenue opportunities.
• Ensure a consistent, high-quality customer experience through consultative selling and effective communication.
• Perform additional duties as assigned.

This position is an exceptional introduction to sales leadership within high-growth B2B technology environments, offering substantial opportunities to scale the Business division and shape future sales channels at C Spire.

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external client experience. To support our Inside Sales team, you will have an unapologetic passion for innovation and an uncompromising drive toward continuous improvement.

In addition to that, we require:

• Bachelor’s degree or equivalent experience.
• 5+ years of B2B sales leadership experience.
• Proven success leading Inside Sales or SDR teams.
• Strong understanding of quotas, monthly recurring revenue (MRR), forecasting, and sales KPIs.
• Proficiency with Salesforce and high-velocity sales environments.
• Excellent communication, coaching, and leadership skills.

We will give special consideration to candidates who have:

• Experience in telecom, cloud, security, or managed services.
• Knowledge of Microsoft 365, Cisco, or security solutions.
• Multi-channel sales leadership experience (inside, digital, SDR, partner).
• Strong analytical skills and a data-driven approach to decision-making.

What You Will Gain

A great workplace needs more than excellent health coverage—though we provide that and more. We make sure working at C Spire is the best career experience around. Forbes has previously named us one of America’s Best Midsize Employers.

For our full-time employees we offer:
• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• 401k Match
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities

Physical Requirements / Working Conditions

Must be able to sit for long periods and use computer keyboard and/or mouse while viewing a computer screen. Must be able to work in a fast-paced environment with periodic extended hours as business needs dictate.

Complimentary wireless service and device available to team members in our wireless footprint.