The Role
Manage and develop the U.S. Inside Sales team, oversee customer service operations, streamline workflows, and ensure compliance with regulations while fostering team growth and enhancing customer experiences.
Summary Generated by Built In
Location:
Raleigh, North Carolina, United StatesJob ID:
R0115365Date Posted:
2025-12-16Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Sales, Marketing & Product ManagementJob Schedule:
Full timeRemote:
NoJob Description:
Director Inside Sales (US)
The Opportunity
Join Hitachi Energy to manage and elevate the U.S. Inside Sales team that supports projects across power transmission, distribution, and complex B2B energy solutions. You will run day-to-day customer service operations and steer disciplined execution across RFQ‑to‑Invoice processes—governing tools (OPS, SFDC, SAP), establishing clear reporting with Power BI dashboards, and coordinating with cross‑functional partners in Sales, Tendering, Contract Management, IT PMO, Operations, and Finance. You’ll focus on order accuracy, cycle time, and proactive communication, acting as the internal voice of the customer to streamline interactions and simplify workflows. Your work ensures timely order entry, issue resolution, and compliant invoicing—contributing to reliable delivery of equipment and services that keep grid projects on schedule. In this role, you’ll grow team capability through coaching, cadenced reviews, and targeted development plans while fostering an inclusive, safe, and respectful environment. The impact is tangible: better service levels, fewer bottlenecks, and data‑guided choices that strengthen customer confidence and support innovation across the power grid. Raleigh, NC is the preferred location for this opportunity.
How You’ll Make an Impact
- Manage and develop Inside Sales managers and teams; set clear goals for RFQ‑to‑Invoice execution.
- Establish disciplined cadences (weekly order reviews, monthly performance dialogues, targeted coaching).
- Govern OPS, SFDC, and SAP integrations; build robust reporting using Power BI dashboards.
- Chair cross‑functional forums with Sales leadership, Operations, Tendering, Contract Management, IT PMO, and Finance.
- Ensure timely, accurate customer record management in partnership with Customer Master Data teams.
- Coordinate with Invoicing/AR on invoice methods, tax validation, and documentation.
- Run day‑to‑day customer service operations to ensure timely order entry, issue resolution, and proactive communication.
- Monitor service metrics to evaluate efficiency and performance; identify and implement process improvements to enhance customer experience.
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Your Background
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
- 7+ years in Inside Sales, Sales Operations, or Commercial Operations; 5+ years managing multi‑manager teams.
- Proven ownership of end‑to‑end Quote‑to‑Order‑to‑Invoice processes in complex businesses.
- Adept with SFDC and SAP; experienced in reporting and data visualization (e.g., Power BI).
- Experience with Customer Master/Data Governance and Finance/AR invoicing controls and compliance.
- Excellent coaching and stakeholder management skills; proficient in Microsoft Word, PowerPoint, and Excel.
- Experience in industrial/energy or complex B2B sectors; familiarity with customer care/quality ticketing systems; history of enabling continuous improvement.
More About Us
At Hitachi Energy, you’ll gain exposure to modern energy technologies, collaborate with experienced professionals across the power sector, and access opportunities for personal growth.
- Opportunities to work on innovative technologies that shape the future of energy
- A collaborative environment with experienced professionals across the power industry
- Access to learning platforms and career development programs
- Attractive health and retirement benefits
- Paid leave and flexible work arrangements
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Top Skills
Excel
Microsoft Powerpoint
Microsoft Word
Ops
Power BI
SAP
SFDC
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The Company
What We Do
Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.
