Director, Inside Channel Account Manager

Posted 3 Days Ago
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Austin, TX
Hybrid
7+ Years Experience
Information Technology • Security • Cybersecurity
Helping Build a Better Internet
The Role
The Director, Inside Channel Account Manager will lead a team of Inside Channel Account Managers and be responsible for establishing clear roles, defining strategies, and developing programs to grow partner-initiated sales. This role requires working closely with various teams and travel.
Summary Generated by Built In

Location: The preferred location for this role is Austin, TX, though a remote U.S. role may be approved
Title: Director, Inside Channel Account Manager
About The Role
We are looking for a Partner Director to lead a team of Inside Channel Account Managers (ICAMs) . This role will report to the Vice President of Partner Sales.
In this role, your first responsibility will be to attract talent and hire your inside partner sales team based out of [insert Theater]. You will be accountable for establishing the team with clear roles, responsibilities, and key performance goals to operationalize partner recruitment and onboarding, enabling Cloudflare to reach customers across new geographies and territories. You will develop strategies and programs to grow deal registrations, partner-initiated opportunities and partner-initiated sales.
You will be accountable for defining targeted partner criteria and profiles, segmentation of territories to align to our sales go-to-market, recruitment strategy, development of partners, partner-initiated pipeline strategy and partner sales growth.
Your role will require you to work closely with Partner Leadership, Sales Leaders, Partner Solutions Engineering, Customer Success, Sales Operations and Partner Marketing teams. The candidate must be a seasoned leader with experience leading a cross-regional team, preferably in the technology, cybersecurity and/or networking sector. Travel will be required.
Responsibilities:

  • Establish and lead the inside partner sales team
  • Establish cadence, reporting, goals, metrics and tracking progress
  • Develop the inside partner sales strategy and operational model, including partner recruitment, onboarding, and activation
  • Define targeted partner criteria, profiles and segmentation of territories to align to our sales go-to-market
  • Define the geographical scale and coverage model to achieve growth and goals in deal registrations, partner-initiated opportunities and partner-initiated sales
  • Run programs at scale to build partner-initiated
  • Work with the enablement team to scale program, sales and tech enablement


Desirable Skills:

  • 10+ years experience managing partner and or distribution teams.
  • Experience working in the technology, cybersecurity and/or networking sector
  • Understanding of cloud infrastructure ecosystem and cloud security is highly preferred.
  • Strong executive presence
  • Confident presentation and interpersonal communication skills (verbal and written)
  • Existing relationships and/or strong familiarity of the partner ecosystem in the region covered
  • Direct experience in recruiting, onboarding, enabling and scaling various types of partners, both 1-Tier and 2-Tier
  • Builder, hustle and grit mentality, with a bias towards action
  • Entrepreneurial mindset focused on continuous improvement
  • Naturally curious, considers themselves to be a lifelong learner
  • Experience working in a fast-paced startup environment
  • Technical competence strongly preferred
The Company
HQ: San Francisco, CA
3,300 Employees
Hybrid Workplace
Year Founded: 2010

What We Do

Cloudflare, Inc. is on a mission to help build a better Internet. Cloudflare’s suite of products protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was awarded by Reuters Events for Global Responsible Business in 2020, named to Fast Company's Most Innovative Companies in 2021, and ranked among Newsweek's Top 100 Most Loved Workplaces in 2022.

Why Work With Us

Cloudflare employees come from all walks of life. Our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.

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Cloudflare Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'

Typical time on-site: Flexible
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