At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
- Make it human. We care about the people that make up our customers, colleagues, and communities.
- Make it about others. We do what's best for our customers and collaborate to drive progress.
- Make it happen. We work with intention toward a common purpose and forge ways forward together.
- Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
POSITION TITLE
Director of Innovation & Process Improvement
POSITION LOCATION
Richmond, VA (hybrid)
YOUR ROLE
We are seeking a visionary and results-driven Director of Innovation & Process Improvement to lead strategic initiatives that foster innovation, accelerate business transformation and enhance operational efficiency across US Life Insurance business. This role will be a part of the USLI Finance organization and will report directly to the Head of Innovation.
What you will be doing
- Leadership: Lead cross-functional and matrixed teams through influence, fostering alignment and driving results without direct reporting lines
- Innovation Pipeline Management: Develop and manage a portfolio of innovation initiatives from ideation through execution and scaling
- Strategic Collaboration: Partner with cross-functional teams to uncover opportunities for innovation and improvement, bringing high value growth to the organization
- Process Improvement: Identify inefficiencies across business units and implement process optimization strategies using improvement frameworks
- Metrics & Reporting: Establish KPIs to measure the impact of innovation and process improvement efforts; report progress to senior leadership
- Technology Enablement: Evaluate and recommend emerging technologies that support innovation and operational excellence
What you bring
- Bachelor’s degree in Business, Innovation, or related field; Master’s preferred
- 10+ years of experience in innovation, strategy or process improvement roles
- Proven track record of leading innovation sprints and delivering measurable improvements
- Strong knowledge of design thinking methodologies
- Excellent facilitation, communication and stakeholder engagement skills
- Ability to think strategically and execute tactically in a fast-paced environment
Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
ADDITIONAL
- At this time, Genworth will not sponsor a new applicant for employment authorization for this position
- No agencies please
- Strong candidate identified. Other candidates are encouraged to apply
Top Skills
What We Do
Genworth is an insurance company that is dedicated to help people secure their financial lives, families, and futures.
Genworth Financial, Inc. is a leading insurance holding company committed to helping families achieve the dream of home ownership and address the financial challenges of aging through its leadership positions in mortgage insurance and long term care insurance. Headquartered in Richmond, Virginia, Genworth traces its roots back to 1871.
Our products and services are offered through financial intermediaries, advisors, independent distributors and sales specialists.
