The Role
The Director of Innovation, AI drives technology solutions, fosters client relationships, and leads advisory services on AI strategies for business growth.
Summary Generated by Built In
Job Summary
The Director of Innovation (DI) will play a critical leadership role in advancing our technology solutions and driving business growth. This position offers the opportunity to collaborate with clients, partners, and internal teams to create innovative solutions that drive tangible business outcomes, enhance our market presence and accelerate revenue growth. In this role, the DI will partner with Sales, Delivery, and Clients to define what success looks like and to ensure that we close high-value, strategic opportunities across NRI's portfolio. A key part will be to educate and empower our sales teams and clients by clearly articulating the value of our services and what sets NRI apart in the market. They will lead advisory and consulting efforts on the most complex and strategic client engagements, ensuring seamless delivery and long-term alignment with client objectives. As a technical authority and relationship builder, they will shape innovative strategies, offering thought leadership that not only solves immediate challenges but also positions clients for future success. As a thought leader in artificial intelligence and emerging technologies, the DI will drive AI strategy, innovation, and practical adoption across client solutions. They will stay at the forefront of machine learning, generative AI, and automation trends, translating cutting-edge advancements into actionable business insights. Through whitepapers, speaking engagements, and executive briefings, they will establish NRI as a trusted authority in AI, helping clients navigate challenges such as AI governance, ethical AI, and real-world implementation. Their ability to distill complex AI concepts into practical, high-value solutions will be critical in shaping the next generation of digital transformation.
Responsibilities
- Create, evolve, and promote guiding principles for client engagement to ensure alignment with long-term strategic objectives.
- Translate AI capabilities into real-world business value—cost savings, efficiency, customer engagement.
- Design AI-powered products and services that align with client needs.
- Accelerate enablement and collaboration with the sales organization to improve effectiveness, ensuring they have the tools and knowledge to drive successful client engagements.
- Ensure consistency across engagement methods and approaches to deliver predictable, high-quality results for clients.
- Engage in ideation sessions with clients to provide forward-looking insights and innovative strategies tailored to their business needs.
- Deliver strategic advisory services, guiding clients through digital transformation and technology modernization driving deeper relationships and long-term growth
- Co-develop sales strategies and solution engagement approaches alongside the sales team to maximize opportunity win rates.
- Help shape sales opportunities by refining solution design, ensuring alignment with client objectives, and adding value throughout the process.
- Lead pursuit teams to drive client confidence and secure key wins.
- Ensure alignment to client business objectives post-signature to guarantee seamless delivery and successful outcomes.
- Evangelize success stories by showcasing client wins, fostering advocacy, and demonstrating the impact of NRI’s solutions.
- Lead and participate in CIO roundtables and executive engagements to build and strengthen high-level client relationships.
- Represent NRI North America at partner events, articulating the company’s vision and innovative solutions.
- Provide guidance to practices, shaping the development of skillsets and offerings to ensure they align with market needs and client demands.
- Drive new offering creation, ensuring NRI remains ahead of market trends and client expectations.
- Serve as the communication bridge between sales, delivery, operations, marketing, and the Innovation Team, ensuring insights and feedback flow consistently across departments.
- Use client and market feedback to refine offerings, shape go-to-market strategies, and continuously improve service delivery.
Knowledge, Skills, and Abilities
- 12+ years of experience as a technical consulting leader or a similar role.
- Experience with deep learning, LLMs (Large Language Models), and generative AI (e.g., OpenAI, Anthropic, Cohere, Google Gemini).
- Understanding of fine-tuning models, prompt engineering, vector databases, and MLOps.
- Knowledge of AI governance, data privacy (GDPR, CCPA), and bias mitigation.
- Strong technical, business, and financial acumen.
- Excellent written and verbal communication skills.
- Proven ability to collaborate across organizational functions and with peers.
- Exceptional organizational skills with the ability to multi-task and prioritize effectively.
- Self-directed with a track record of completing follow-ups and commitments.
- Strong conflict management and resolution skills.
- Client-focused with the ability to communicate effectively with client sponsors.
- Passion for driving client success and delivering impactful results.
- Innovative mindset with the ability to translate ideas into implementable solutions.
- Consistent delivery aligned with the values of transparency, trust, and excellence.
- Bachelor of Science degree in Computer Science, Computer Engineering, Information Systems, or other similar/related technical discipline.
- Maintain appropriate certifications to drive comprehensive solutions
Benefits - you'll love working at NRI North America not just for the usual benefits but for our environment and culture!
- You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
- You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
- You’ll work with large, sophisticated, and progressive clients throughout North America
- We provide a comprehensive benefits program including: $0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].
Top Skills
Ai Governance
Data Privacy
Deep Learning
Generative Ai
Large Language Models
Mlops
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The Company
What We Do
In North America, NRI is a business and technology solutions consultancy. Guiding our clients from insight to execution, we design and deliver solutions that fuel growth, grow profitability, and deliver innovation with impact.
When you partner with NRI, you gain more than hands-on collaboration from our North American team—you connect to a global network of cross-functional experts working to keep you ahead of change.
We strategize and advise, build and transform, and protect and manage the critical systems and strategies that power modern business. From optimizing operations to driving seamless digital adoption, our solutions don’t just solve problems—they create lasting momentum.
