Director, Infrastructure & Platform Services Delivery

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
Experienced Infrastructure & Platform Services Delivery Leader to provide the delivery, stability, and continuous improvement of enterprise infrastructure and platform services. This role is responsible for ensuring secure, resilient, and high-performing environments across cloud, on-premises, and hybrid platforms. This role reports into Global Vice President Technology Service Delivery and is based in London, Battersea.
The successful candidate will combine strong technical and practical expertise with operational leadership, service governance, project management and stakeholder management.
What You'll Do
Service Delivery & Operations

• Own delivery of EUS, infrastructure and platform services (compute, storage, network, cloud, middleware and end user services).
• Ensure high availability, performance, and reliability of enterprise platforms.
• Manage SLAs, KPIs, and service reporting.
• Lead incident, problem, and change management processes.
• Drive continuous service improvement initiatives including AI
• Oversee cloud environments (AWS, Azure, or GCP)
• Oversee backup, resilience, and business continuity strategies.

Security & Compliance

• Ensure infrastructure adheres to cybersecurity policies and regulatory requirements.
• Partner with security teams to implement monitoring, vulnerability management
• Oversee backup, resilience, and business continuity strategies.

Vendor & Financial Management

• Direct managed service providers and third-party vendors.
• Oversee infrastructure budgets and cost control initiatives.
• Assist in contract and performance reviews.

Team Leadership

• Direct and develop end user services teams
• Foster a culture of accountability, collaboration, and operational excellence.
• Support technical skill development and succession planning.

Required Qualifications

• Bachelor's degree in IT, Computer Science, or relevant experience
• 8-12 years of experience in EUS, IT infrastructure and platform services
• 2-5 years leading and developing high performing technical teams
• Proven experience managing enterprise-scale infrastructure operations.
• Practical Experience and knowledge of:
  • Cloud platforms (AWS, Azure, or GCP)
  • Virtualization (VMware/Hyper-V)
  • Enterprise networking experience (Cisco and SD Wan a plus)
  • Windows Server Administration
  • M365 Administration
  • Intune
  • Jamf
  • Monitoring and ITSM tools (JIra/JSM Ops,ServiceNow, etc.
• Experience with ITIL-based service management.

Preferred Qualifications

• ITIL certification
• Cloud certifications (AWS/Azure/GCP)
• Experience in GDPR/SOX regulated or large enterprise environments
• Experience with AIOPS implementations
• Backup and Recovery
• AIOps
• Security fundamentals
• Strong stakeholder and vendor management skills.

Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice

• For candidates based in all regions, please refer to this Candidate Privacy Notice.
• For candidates based in China, please refer to this Candidate Privacy Notice.
• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]