Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring a Director of Infrastructure and Operations to help grow our company and ensure our mission is achieved!
This role is a work from home position and can be performed remotely anywhere in the continental US or from our corporate office in Utah. There will be occasional travel for corporate office visits, conferences, vendor meetings, or data center visits.
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
We Are: Prog Tech is the driving force behind our company’s technological evolution. We are passionate problem solvers and technical experts, working together to deliver impactful solutions. We pride ourselves on craftsmanship, continuous improvement, and collaboration. Our culture encourages experimentation, learning from failures, and delivering meaningful outcomes.
You Are: A motivated and experienced professional ready to take the next step in your technology career. As the Director of Infrastructure and Operations you will be responsible for leading the IT infrastructure and operations team, ensuring the stability, security, and scalability of the company’s IT systems. This role oversees network infrastructure, cloud services, data centers, ITSM operations, while driving efficiency, reliability, and innovation in IT service delivery.
What You’ll Do:
Develop and execute a strategic roadmap for IT infrastructure and operations to align with business objectives.
Lead and manage teams responsible for networks, cloud infrastructure, data centers and IT service management
Execute Cloud Migration Journey and exit out of datacenters.
Ensure high availability, performance, and scalability of IT systems, including disaster recovery and business continuity planning.
Hold high standards for achieving availability of all teams.
Ensure timely and effective resolution of IT issues.
Work closely with Information security team to Implement IT security policies and best practices to protect company data and systems.
Manage vendor relationships, contracts, and service level agreements (SLAs) for IT infrastructure services.
Monitor and optimize IT infrastructure costs while identifying opportunities for innovation and improvement.
Support compliance teams to ensure compliance with relevant industry regulations and standards, such as SOC 2, PCII, SOX etc. are met.
Lead the adoption of cloud computing, automation, and emerging technologies to improve efficiency and agility.
Collaborate with various business units to understand requirements and deliver IT solutions that support growth and operational excellence.
Mentor and develop IT teams, fostering a culture of innovation, accountability, and continuous improvement.
Qualifications & Experience
Bachelor's degree in computer science, Information Technology, or a related field (master's degree preferred) (or equivalent experience)
10+ years of experience in IT infrastructure and operations, with at least 5 years in a leadership role.
Strong knowledge of cloud computing (AWS, Azure, or Google Cloud), networking, cybersecurity, and enterprise IT systems.
AWS experience Preferred
Experience managing data centers, virtualization, and IT service management frameworks (ITIL).
Proven track record of achieving 99.99% availability of the critical systems and applications
Proven track record in leading and delivering large-scale IT projects.
Strong analytical, problem-solving, and decision-making skills.
Excellent leadership, communication, and stakeholder management abilities.
Knowledge of regulatory compliance and risk management related to IT infrastructure.
Experience managing SRE teams
Experience running Command Center is must
Experience running L2 support teams
Preferred Qualifications:
Relevant certifications (e.g., ITIL, CISSP, AWS/Azure certifications).
Experience with DevOps, automation, and AI-driven IT operations.
Familiarity with Agile methodologies and modern IT service delivery models.
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
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What We Do
Our Mission is to provide convenient access to simple and affordable purchase options for credit-challenged consumers. OUR VALUES • We Value People Above All Else • We Do The Right Thing - Period • We Innovate & Simplify • We Have GRIT DIVERSITY @ PROG We believe that diversity – of people and ideas – inspires innovation and improves communities. Progressive Leasing strives to be an inclusive organization that reflects the diversity of the customers we proudly serve. OUR AWARDS 2022 • Shatter List (Women Tech Council) 2021 • Shatter List (Women Tech Council) • Business Equality Leader (Equality Utah) • Best Companies to Work For (Utah Business Magazine) • Best Places to Work (Phoenix Business Journal) 2020 • Shatter List (Women Tech Council) • Best Companies to Work For (Utah Business Magazine) • Utah's Fast 50 (Utah Business Journal) 2019 • Best Companies to Work For (Utah Business Magazine) • Utah's Fast 50 (Utah Business Magazine) 2018 • Best Places to Work (Glassdoor) • Top CEOs (Glassdoor) • Best Companies to Work For (Utah Business Magazine) • Utah's Fast 50 (Utah Business Magazine) • Forty under 40: Utah's Rising Stars (Utah Business Magazine) Progressive Leasing is a leading provider of in-store, ecommerce, and app-based point-of-sale lease-to-own solutions that provide transparent and competitive payment options and flexible terms intended to help credit challenged customers achieve merchandise ownership. The company has helped millions of consumers acquire furniture, appliances, jewelry, electronics, mattresses, cell phones, and other products consumers need by utilizing a technology-based proprietary platform that provides instant decisioning results. Progressive Leasing is owned by PROG Holdings, Inc. (NYSE:PRG), a fintech holding company based in Salt Lake City, Utah. More information on Progressive Leasing can be found on the company’s website, https://progleasing.com..
