Department: Engineering
Our Company:
PracticeTek is a large and established healthcare technology company, providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology.
At PracticeTek, you'll have the opportunity to:
- Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry.
- Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers.
- Make a real impact on the healthcare industry by helping to improve the efficiency and quality of care.
- Build a rewarding career with opportunities for growth and development.
Engineering Department:
The Engineering department at PracticeTek is responsible for designing, developing, and scaling our SaaS platform to meet the needs of thousands of healthcare providers. Working closely with Product and Design teams, Engineering ensures the seamless delivery of performant, secure, and cost-effective software solutions.
The Engineering team is responsible for the foundational infrastructure, security, and reliability functions that support all PracticeTek products and staff. This includes cloud architecture, observability, cost efficiency, and compliance with regulatory requirements like HIPAA and PCI.
The Career Opportunity:
As the Director of Information Technology, you will lead the strategic and operational direction of our IT function, overseeing infrastructure, systems administration, helpdesk, cybersecurity and vendor management. You will ensure technology aligns with business goals while optimizing performance, cost-efficiency, and reliability while meeting regulator requirements lie HIPAA.Key Responsibilities:
- Lead the IT function, including infrastructure, cloud operations, cybersecurity, end-user support, and enterprise applications.
- Develop and execute an IT strategy aligned with organizational objectives, growth plans, and security requirements.
- Oversee system architecture, IT operations, and technology governance with a strong emphasis on automation, and scalability.
- Ensure compliance with HIPAA and other applicable standards and implement security best practices.
- Manage relationships with vendors, service providers and internal stakeholders to ensure optimal service delivery.
- Collaborate with product, engineering, and compliance teams to support SaaS delivery models and ensure operational readiness.
- Build and mentor a high-performing IT team with a focus on innovation, service excellence, and continuous improvement.
- Establish and manage IT budgets, forecasts, and resource plans.
- Define KPIs for system uptime, incident response, support SLAs, and project delivery.
- 10+ years of experience in IT operations or infrastructure leadership roles, with at least 3 years in a senior management capacity.
- Strong expertise in Azure infrastructure and cloud-native technologies.
- Deep understanding of networking, identity and access management, endpoint management, and enterprise security.
- Proven ability to lead IT initiatives in regulated environments (e.g., healthcare, finance).
- Proficiency with infrastructure-as-code (Terraform), CI/CD concepts, and modern monitoring/logging stacks (e.g., CloudWatch, Datadog).
- Exceptional leadership, communication, and organizational skills.
- Experience managing IT budgets, vendor contracts, and cross-functional teams.
At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between [Salary Range] for this position.
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.
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What We Do
PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare: high-quality care delivered seamlessly and on demand, without the burden and confusion of traditional systems. We are a collection of best-in-class software solutions that serve the retail healthcare market, including dental, orthodontic, chiropractic, optometry, and dermatology practices. Our solutions empower allied professionals to connect with their patients and grow their business. The result is better care, lower workloads for staff, and less overhead costs for providers — which means more resources for improving patient care.
PracticeTek invests in middle-market, retail-healthcare SaaS companies. Established by industry veterans with decades of experience at the helm of successful software enterprises, PracticeTek provides opportunities for entrepreneurs to accelerate their personal wealth, continue to run and grow their business, while collaborating with other like-minded entrepreneurs to continue their legacy and impact the future of healthcare. PracticeTek is an investment firm with a mission: we partner with founders who are changing healthcare for all.
