Director of Information Technology

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

Responsible for the efficient operation and maintenance of all multi-user computer systems and personal computers in the hotel.

• Reading, writing and oral proficiency in the English language.  Spanish is a plus.

• Must be strong in following up and prioritize tasks for variance vendors/contractors and hotel department heads.

• Must be able to provide regular project updates and manage expectations of the hotel Planning Committee, department heads, and SDIT.

• Maintain and promote Four Seasons core technology standards.

• As required, participate in and lead the coordination of new systems acquisitions, corporate initiated major projects and technology implementations.

• Must be able to assist hotel guests with technical requirements and issues.

• Strong interpersonal skills and be able to relate to all levels of management.

• Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.

• Must be strong in following up and prioritize tasks for various vendors, contracts and corporate IST and hotel department heads.

• Must be able to provide high level of service and support to admin users as per contracted Service Level Agreement.

• Ensure critical systems are available twenty-four (24) hours per day.

• Establish and maintain system security procedures consistent with control requirements and corporate policy.

• Maintain accurate records of system files; software and hardware issues and service requirements.

• Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, etc.

• Administer Lotus Notes, connection to global VPN and other communication tools

• Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.

• Provide direct guest support and quality support to function rooms and conference services.

• Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.

• Maintain product lifecycle management for hardware/software and 7-year capital planning for technology.

• Prepare IT operating budgets, IT capital budgets