Director of Implementation

Who We Are

VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping, tracking, and analytics, VPL helps pharmacies and supply chain teams improve operational efficiency, gain visibility into performance, and make smarter logistics decisions. 

Who We’re Looking For… 
Are you ready to take the lead and shape the future of our implementation team? VPL is on the hunt for a dynamic leader who can create a visionary path and drive an incredible onboarding experience for our customers. You’ll ensure everything runs like clockwork, making our customer onboarding process smooth and successful. 

As our Director of Implementation, you’ll be the mastermind behind strategic and results-driven planning, overseeing both customer implementations and internal projects. Your mission? To deliver timely, efficient results that leave our customers and internal stakeholders delighted. 

If you have a strong background in software implementations, customer relationship management, and project management in pharmacy and healthcare, we want to hear from you! 

What You’ll Do… 

Strategic Leadership and Vision 

• Create and Execute Vision: Develop a visionary plan to enhance the customer implementation and onboarding experience for our health system and specialty pharmacy customers. Lead your team in executing this vision with precision and enthusiasm. 

• Goal Setting and Motivation: Set clear goals and KPIs for your team that align with the overall vision. Motivate and guide them in planning and executing these goals effectively. 

Team Management 

• Lead Implementation Team: Oversee a dedicated team responsible for implementing VPL’s SaaS solutions for freight management and specialty pharmacy, including integrations with several third parties. 

• Training and Satisfaction: Lead implementation training initiatives for customers, ensuring high levels of satisfaction with VPL’s training programs. 

Process and Performance Improvement 

• Develop Strategies and Processes: Create and implement strategies and processes to ensure an exceptional implementation and onboarding experience for VPL customers. 

• KPIs and Reporting: Implement key performance indicators (KPIs) to monitor and report the effectiveness of implementation processes to the executive team. 

• Continuous Improvement: Stay updated on VPL solution releases, attend release briefings, and update implementation processes and assets accordingly. 

Project Management 

• Direct Project Management: Personally manage key customer implementations and internal strategic initiatives as required, ensuring timely and efficient delivery. 

• Needs Assessments and Analysis: Conduct needs assessments, performance reports, capacity planning, and cost-benefit analysis to fulfill company initiatives. 

Stakeholder Engagement 

• Liaison and Escalation Point: Act as the main liaison and escalation point for your team with internal and external stakeholders. 

• Progress Reporting: Provide weekly progress reports to key stakeholders within the organization, keeping them informed of the overall status across implementations and internal projects managed. 

What You’ll Bring… 

Implementation + Project Management Experience: 

• Experience required within healthcare environments with third-party integrations 

• 8+ years of experience driving implementations, particularly with SaaS solution implementations. 

• 3+ years of experience leading implementation teams, including project managers and implementation specialists, in a SaaS environment. 

• Ability to directly manage significant high-value internal and external projects as required. 

• Experience with setting up project management and implementation processes and assets, as well as defining and monitoring KPIs. 

Implementation + Project Management Skills: 

• Excellent project management skills with the ability to mentor the team on efficient project management and implementation processes and tools. 

• Experience managing training responsibilities within implementations, including creating training content and leading a dedicated trainer. 

• Experience collaborating with cross-functional teams, third parties, and customers to drive implementation goals. 

• Experience with Microsoft Office applications, project management tools, and CRM systems (a plus). 

Interpersonal and Communication Skills 

• Excellent verbal and written communication skills. 

• Commitment to collaborating effectively with internal and external stakeholders. 

• A confident and outgoing personality with the ability to build positive relationships quickly. 

• A problem-solving mindset and drive to be innovative in finding solutions. 

• Ability to develop talent, communicate effectively, and produce results.