Director, Implementation & Training

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers

Job Description

Travel Required: 50% market based travel FL, NC, SC - Must reside in one of these markets or be open to relocation

The Director of Implementation & Training is a key leader on the Practice Integration team. This role oversees a team that is responsible for driving Privia’s process in launching top doctors into our high performance network. The Director of Implementation & Training leads a team of Implementation and Training team members across multiple markets within a defined region who serve as the primary point of contact, project manager, and subject matter expert during the launch of providers into our medical group. 

Primary Job Duties: 

• Serve as a regional lead for markets, and any other future markets by managing a team of Implementation/Training resources who are responsible for partnering with and launching doctors into the medical group

• Be a subject matter expert on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)

• Serve as the escalation point for issues originating from the team and/or care centers the assigned team is responsible for launching

• Provide regular status updates to Privia National and Market leadership via regular operating meetings and one-off communications

• Serve as a liaison between Market Leadership and National Practice Integration team to ensure resourcing needs are met to meet the Implemented Providers budget for each market in the portfolio

• Evaluate processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia’s overall strategic vision

• Standardize processes that align with national teams, while accounting for market specific nuances within their respective region

• Engage in and/or lead strategic projects or long term initiatives that span their respective region, market, and/or national 

• Ensure proper coordination is occurring between the implementation team members and other Privia functions, including Finance, IT, Billing, and Credentialing

• Manage a master project plan template and ensure the team is following appropriate process

• Participate in the creation of and manage to the yearly budget for the Implementation team in their respective market(s)

• Willingness to travel to and take on oversight of new markets as a Regional Lead as Privia expands nationally

• Provide resource management, engage with business development and other practice operations team to ensure implementation team can provide adequate support to the care centers being launching and post live

• Provide coaching to junior team members through regular feedback loops and 1:1s

Qualifications

• Bachelor's degree preferred

• 5+ years experience with practice management or EHR implementation and training

• Technical project management in a healthcare setting is preferred

• Experience in a hospital or physician office setting, including knowledge of physician office workflow and processes.

• Experience managing and leading team members

• Experience with project management tools

• Knowledgeable about extended medical terminology

• Ability to work with different levels of clinical personnel including providers

• Must comply with HIPAA rules and regulations 

Interpersonal Skills & Attributes:

• Collaborative, customer-focused and able to create visible value

• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.

• Extensive project coordination experience

• Process oriented with the ability to drive a project to completion

• Conflict management skills

• Problem solving skills with a proven track record

• Attention to detail

• Ability to work in a very fast-paced and changing work environment

• Ability to work independently and as a team member

• Self-directed and resourceful

• Excellent communication and client facing skills

• Excellent organizational skills

• Technical aptitude

The salary range for this role is $120,000 to $130,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15% & restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.