The Role
The Director of Human Resources supports the General Manager in strategic and operational HR matters for a luxury hotel, focusing on recruitment, performance management, compliance, and employee engagement.
Summary Generated by Built In
About Kempinski
At Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences.
We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team.
If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. We invite you to be part of our story.
How You Will Make a Difference; What We’re Looking For
The Director of Human Resources supports the General Manager in all decision relating to strategic, organisational, and operational people matters for a luxury hotel property. The role helps to drive organisational performance on the objectives of Quality (through effective recruitment, development, and engagement of capable and motivated team members), Performance (through robust performance management, reward and recognition), and Compliance (through compliant and efficient HR Operations, policies & procedures).
Key Responsibilities
- As a Business Partner to the hotel's General Manager and trusted advisor to the management team, support the delivery of the ambitious business objectives of the hotel by locally delivering the strategic HR agenda focused on attracting, developing, engaging, and retaining talent, ensuring effective performance management, supporting organizational design and workforce planning, and ensuring efficient and compliant HR operations.
- Support and coach the leadership team in any organizational and people topics, to help them achieve their guest service and business objectives.
- Maintain and develop a strong employer brand in the local market and beyond, implement effective and innovative search and selection for senior as well as volume recruitment through a variety of sources, as well as an effective onboarding process.
- Drive strong colleague engagement through employee communication and creative activities and events, and ensure proactive follow up on engagement survey results and ongoing feedback, handle staff grievance issues proactively
- Understand the competitive positioning of the hotel as an employer in the market and create appropriate compensation & benefits structures based on market and internal benchmarking
- Plan and implement an annual budget and manning guide, following up closely on personnel costs, and preparing local management reporting as well as corporate reports
- Ensures that corporate and local policies & procedures are communicated and implemented.
- Ensure an efficient and compliant HR administration according to Kempinski standards and local requirements, including supervision of internal and external payroll services.
- Ensure compliance with local labour and immigration law and handle any legal issues including staff disciplinary actions.
- Effectively lead the HR team including recruiting, HR administration, and staff accommodation functions.
- Implement performance management and talent management and succession planning processes, and follow up on the development and mobility of internal talent, including effective management of promotions, transfers, cross-training and task force assignments
- Project manage the roll-out of new global initiatives at the hotel and contribute to the design and implementation of new tools, e.g. HR information systems.
Job Requirements
- Leadership skills, as a functional leader for HR and as member of the ExCom group engaging with all Directors and staff and having a strong impact on organisational culture
- Strong planning and organisational skills
- Effective communication and listening as well as counselling skills
- Ability to engage, influence, and build relationships with a variety of internal and external stakeholders
- Role model for integrity ensuring fair and transparent processes at all times and inspiring trust
- Where there is a multicultural team: working effectively in a diverse cultural environment (ideally having lived on different continents)
- Ability to deal with ambiguity and diplomacy
- Problem-solving and analytical decision making ability and results focus
- Passion for hotel operations and identification with the brand’s core values as a luxury services provider
Why Join Kempinski
Kempinski emphasizes talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences.
You will receive a competitive salary & benefits including private medical insurance, generous annual vacation allowance, annual bonus & discount on stays at our properties across the globe.
Be part of a legacy, build your future. Discover the possibilities at Kempinski.
Equal Opportunities
As an equal opportunity employer, Kempinski embraces diversity and is committed to creating a workplace where everyone feels valued and has the opportunity to succeed. Kempinski is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Leadership skills as a functional leader for HR
- Strong planning and organisational skills
- Effective communication and listening skills
- Ability to engage and build relationships with stakeholders
- Integrity and fair process role model
- Experience in a diverse cultural environment
- Problem-solving and analytical decision-making
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
