Omni Boston Hotel at the Seaport
DON’T JUST FOLLOW TRENDS. SET THEM AT THE OMNI BOSTON HOTEL AT THE SEAPORT
We don’t do cookie-cutter. At Omni, we look for individuals who bring fresh perspectives, bold ideas, and their authentic selves to the team every single day. You won’t be asked to conform-you’ll be encouraged to stand out.
While we celebrate individual artistry, however, we win as a team. Our shared mission depends on trust, collaboration, and a dedication to uplifting the entire Omni family.
Grab the reins and help design the future of the Seaport’s most vibrant destination. For us, creativity isn't a department – it’s a mindset. It’s woven into everything we do and embodied by everyone who walks through our doors. Performance realities will always exist, but we view those constraints as a creative challenge to push past, never a limit.
The Omni Boston Hotel at the Seaport is a AAA Four Diamond destination located in the heart of the bustling Seaport District. The property boasts 1,054 beautifully appointed guest rooms (including 52 suites), seven unique dining experiences, a scenic rooftop pool, the luxury Breve Spa, and over 100,000 square feet of state-of-the-art event space.
Bring your passion to a team voted one of the “Best Places to Work” by the Boston Business Journal!
The Director of Human Resources is responsible for overseeing all aspects of the hotel's human capital management, ensuring the recruitment, development, and retention of a skilled and motivated workforce. This position plays a pivotal role in fostering a positive and inclusive work culture while ensuring compliance with employment laws and regulations.
Responsibilities
Culture
- Reinforce Omni culture by attending property and department pre-shifts, GEM and ATGT meetings on a rotation basis.
- Engage with associates by walking around the property several times a day.
- Drive a strong Omni culture by planning and executing associate events.
- Promote engagement surveys and ensure participation from our associates. Conduct feedback sessions and implementation of action plans.
- Ensure the hotel implements effective recognition programs that reward our associates for their hard work and performance.
Employee Relations
- Foster a positive work environment that promotes employee engagement and morale.
- Provide counsel and assistance to management in regard to associate relations, supervision and administration ensuring coaching is objective, fair and effective.
- Address associate concerns and ensure fair and consistent application of policies and procedures.
Recruitment
- Collaborate with hiring managers to identify staffing needs and develop a strategic recruitment plan for both management and hourly positions.
- Attend off-property recruitment events/job fairs.
- Partner with Shared Services for fulfilling roles and coordinating on-property job fairs.
- Actively engage in community activities including volunteerism. Form relationships with third party staffing agencies/organizations that assist candidates in finding employment.
Administrative
- Administers compensation policies and programs. Conduct local wage/salary surveys and review/adjust as needed. Monitor wage increases and adjustments.
- Support Shared Services and act as on-property liaison for benefits and recruitment.
- Participate in the Hotel’s budgeting process, ensuring all associate-related items and labor costs are appropriately budgeted and the department’s expenses are in line with expectations.
Compliance
- Ensure compliance with all federal, state, and local employment laws and regulations. Stay abreast of all federal and state laws and keep management advised of changes. Implement changes as needed.
- Partner with Corporate Director of Labor to respond to EEOC Charges and other government charges.
- Ensure quarterly self-audits are conducted for Internal Audit and HR Assessment.
- Partner with Loss Prevention/Corporate Risk to ensure proper handling of worker’s compensation incidents/accidents and partner with monthly safety meetings.
- Maintain accurate and up-to-date employee records, including personnel files, payroll records, and benefits information.
Learning & Development
- Coordinate and/or lead Orientation for new hires to familiarize them with hotel policies, procedures, and standards.
- Implementation of Omni’s hourly training programs and management development programs to include Power of Engagement and Manager orientation.
- Build the talent bench through continuous and engaged/strategic succession planning.
- Identify development opportunities for Associates and implement plans to build soft skills of leaders through performance evaluations and feedback mechanisms.
Strategic Leadership
- Develop and implement HR strategies aligned with the hotel's and Omni's overall goals. Act as a key member of the executive committee and serve as a trusted advisor to the General Manager on human capital issues.
Qualifications
- Four or more years of experience as an HR Director or in a similar role within the Hotel/Resort industry.
- Union experience preferred.
- Extensive knowledge in Employee Relations, including conducting investigations, crafting responses to government agencies, and managing grievances.
- Demonstrated ability in leadership fostering employee development, fostering teamwork across departments, and delivering outstanding customer service.
- Service-oriented and detail-focused with a friendly, approachable demeanor and strong problem solving abilities.
- Proficient in computer skills, including Microsoft Office and Windows.
- A bachelor’s degree is preferred but not mandatory; equivalent experience will be considered.
- PHR Certification preferred.
- Must be able to work a flexible schedule including nights, weekends and holidays.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Skills Required
- Four or more years of experience as an HR Director or in a similar role within the hotel or resort industry
- Extensive employee relations knowledge, including investigations, government agency responses, and grievance management
- Leadership ability focused on employee development and cross-department teamwork
- Outstanding customer service skills
- Service-oriented, detail-focused, approachable, and strong problem-solving abilities
- Computer skills, including Microsoft Office and Windows
- Ability to work a flexible schedule including nights, weekends, and holidays
- Union experience
- Bachelor's degree or equivalent experience
- PHR certification
Omni Hotels & Resorts Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Omni Hotels & Resorts and has not been reviewed or approved by Omni Hotels & Resorts.
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Healthcare Strength — Health coverage is presented as comprehensive, including medical, dental, vision, telemedicine, employee assistance, and disability options. Feedback suggests these offerings exceed a basic hospitality package when combined with other core benefits.
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Retirement Support — Retirement benefits include a 401(k) with employer match, complemented by savings options such as HSAs and FSAs. Feedback suggests these elements add meaningful long-term value alongside base pay.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle discounts—covering hotel rooms, dining, spas, retail, transportation, and theme parks—are highlighted as strong perks. Tuition assistance, education discounts, leadership development, and hardship support further enhance the overall benefits experience.
Omni Hotels & Resorts Insights
What We Do
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One" associate empowerment program.
