Description
JOB SUMMARY
The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Vice President of Human Resources-Hotels and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area.
OR
• 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.
- Prior experience in Hotel Human Resources is required
CORE WORK ACTIVITIES
• Serve as a strategic hotel HR partner and trusted advisor to the General Manager and hotel leadership team on people, organizational, and business matters.
• Lead the overall Human Resources function and maintain effective, consistent HR processes, practices, and documentation across the property.
• Foster a people-first culture focused on associate engagement, recognition, inclusion, accountability, development, and retention.
• Provide guidance and coaching to leaders regarding employee relations, performance management, attendance, workplace concerns, conflict resolution, and corrective action.
• Conduct fair, thorough, and timely workplace investigations and partner with Corporate Human Resources as appropriate.
• Respond to legal inquiries, claims, subpoenas, requests for information, and other employment-related matters in coordination with Corporate Human Resources, the General Manager, and legal counsel.
• Ensure compliance with federal, California, and local employment laws and company policies, including wage and hour requirements, leaves of absence, accommodations, workplace safety, anti-harassment requirements, and required training.
• Oversee the recruitment and selection process, including workforce planning, job postings, candidate screening, interviewing, offers, background processes, onboarding, and new-hire orientation.
• Partner with department leaders to identify staffing needs, improve retention, and create effective succession and development plans.
• Oversee associate leave administration, including FMLA/CFRA, disability accommodations, workers' compensation coordination, and the interactive process in partnership with applicable corporate resources.
• Support compensation initiatives, wage reviews, promotions, transfers, organizational changes, and annual performance review processes.
• Partner with Payroll and Finance to promote accurate employee records, payroll practices, timekeeping, wage changes, and employment status updates.
• Administer and communicate employee benefits programs and assist associates with benefits-related questions and enrollment processes.
• Develop and facilitate leadership and associate training programs focused on compliance, service culture, leadership effectiveness, performance management, and professional development.
• Lead associate engagement and recognition initiatives, including employee appreciation events, cultural celebrations, recognition programs, and internal communications.
• Monitor turnover, retention, staffing, employee relations trends, and other HR metrics to identify opportunities for improvement.
• Maintain accurate and confidential personnel records and ensure appropriate documentation of employment actions.
• Develop, review, and implement HR policies, procedures, standard operating practices, and communication tools to improve consistency and operational effectiveness.
• Support workplace safety programs, workers' compensation initiatives, and required prevention programs in partnership with hotel leadership.
• Coordinate safety meetings in collaboration with the Director of Engineering
• Serve as an approachable and trusted resource for associates while maintaining confidentiality, professionalism, fairness, and sound judgment.
• Partner with leadership during organizational transitions and other significant operational changes to ensure effective communication and associate support.
• Oversee Human Resources Coordinator
• Perform additional Human Resources responsibilities as needed to support the hotel and its associates.
Skills Required
- Two-year degree from an accredited university in Human Resources, Business Administration, or a related major, plus four years of experience in human resources, management operations, or a related professional area.
- Bachelor’s degree from an accredited university in Human Resources, Business Administration, or a related major, plus two years of experience in human resources, management operations, or a related professional area.
What We Do
Ensemble is a real estate developer, owner, and operator that creates inspiring environments and exceptional experiences for the communities it serves. Founded in 1989 by three design-focused partners, the company has expanded across 12 markets on two coasts and employs approximately 1,100 people. Its hospitality operations include nine managed properties, where employees are committed to serving guests through thoughtful development and management.
