Director of Human Resources Technology

This key role is a critical and integral partner to the HR team and is responsible for leading an integrated colleague technology experience, supporting engineers, agile teams, and business analysts, to deliver a consumer grade technology experience to all colleagues and generate efficiencies in the HR technology engagement. 

The Director of HR Technology will lead the evolution and execution of Citizens Bank’s HR technology strategy and will help to shape the future in how colleagues engage HR services utilizing consumer grade technologies.

In this role, you should have a history of successfully integrating yourself into an organization as an effective agent for change and should have a reputation as a strategically and commercially oriented executive who delivers results, has proven leadership skills, and strong business acumen. 

 Primary Responsibilities: 

• Evolve and drive the HR technology strategy. 
  • Consult and partner with HR and business colleagues along with external best practice sources to identify opportunities to use HR technologies to improve the colleague experience and drive business results.
  • Define HR technology strategy working with key HR and Technology leaders.
  • Create actionable HR roadmap and measure delivery objectives against the roadmap.
• Lead Agile Neighborhoods to ensure story board alignment, defined key results, and appropriate risk and security stakeholders are engaged.
• Leverage Artificial Intelligence and Machine Learning to drive innovation in HR. 
• Develop Agile teams to ensure upskilling and growth opportunities are realized.
• Research HR technology market trends and advise key leaders on Citizens vs. Market to inform future strategies and roadmaps.
• Ensure HR technology vendors provide defined services and meet service level agreements based on established contracts.
• Seek, analyze, and initiate new vendor contacts and relationships in support of the Pods and HR roadmap.
• Create, participate, and drive technology governance at various levels of the organization. 

What we are looking for: 

• Highly regarded and experienced leader with a background in HR technology platforms.  
• Strong collaboration and partnership with HR and Business colleagues to understand business needs. 
• Strong understanding of the business strategy and proactive ability to initiate testing of various hypotheses to yield insights to drive the business forward.    
• State-of-the-art thinking and practices around translating data into easily consumable and actionable formats. 
• Ability to tell the story in a simple and easy to understand way. 
• Highly analytical mindset with the ability to operate with ambiguity. 

This individual must also have the following personal and professional attributes:  

• Naturally courageous point of view and an analytical approach to problem-solving with speed, without sacrificing creativity or quality. 
• Strong change agility - thriving in a complex, fast-paced, rapidly evolving environment with experience leading through transformation changes, developing a compelling vision and executing against a plan. 
• Fosters a culture of excellence, accountability, empowerment, and inclusive diversity. 
• Influential communicator across all levels, internally and externally; with ability to navigate and productively resolve conflict. 
• Analytical thinker who leverages data and measurable insights to inform decisions while promoting others to do the same. Fluent in digital strategies and technology advancements. 
• Expertise in HR best practices with the ability to build sustainable long-term strategies. 
• Lifelong learner, with a passion for developing talent and leadership at all levels. 

Experience, Skills and Competencies:

• 10 years of HR technology experience with integrated systems (Oracle HCM, Ultipro, Saba). 
• Experience designing and configuring Oracle HCM cloud solutions (or comparable solution) for global organizations, including support for multi-currency, cross-border payroll and regional localization. (U.S. and India).
• Demonstrated effectiveness in leading a HR Technology function. 
• Strong Microsoft Excel and PowerPoint skills and knowledge of operational and strategic reporting tools.
• Highly effective written and verbal communication skills, including the ability to explain data and findings to a non-technical and executive audience. 
• Strong consultative skills. 
• Ability to prioritize among competing demands in a fast-paced environment. 
• Demonstrated attention to detail, problem-solving, and critical thinking. 

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday

Pay Transparency 

The salary range for this position is $202,000 - $292,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.