Our Opportunity:
At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike! Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our dedicated pet lovers!
Chewy is seeking a passionate Director of HR Systems and Solutions to lead our HR technology strategy and implement next-generation solutions that will drive Chewy’s growth and long-term success. In this role, you will combine ambitious spirit, visionary thinking, and product expertise to create integrated, user-friendly HR systems. You will lead the HR Solutions team in developing and driving a comprehensive technology roadmap, primarily using Workday, to streamline operations and enhance the employee experience.
You will collaborate with HR and multi-functional teams to ensure our systems meet business needs, improve efficiency, and scale effectively as the company grows. A key focus will be on optimizing our HR technology footprint, selecting and implementing the best systems, and delivering projects on time and within budget.
Key Responsibilities:
- Develop and Lead HR Technology Strategy: Create a long-term HR technology roadmap that supports business growth, focusing on scalability, automation, and improving the employee experience.
- Workday Authority: Serve as the go-to guide on Workday, providing thought leadership on HR systems and ensuring the platform is effectively leveraged to meet company needs.
- Multi-functional Teamwork: Build positive relationships with HR, IT, Finance, Legal, and Procurement teams to drive system selection, implementation, and upgrades.
- Vendor and System Management: Lead HR technology vendors and ensure that the enterprise HR systems infrastructure is cost-effective, secure, and scalable.
- System Evaluation and Integration: Assess and implement new HR systems, ensuring flawless integration with existing architecture and compliance with data privacy and security standards.
- Project Leadership: Translate business objectives into actionable initiatives by defining clear project scopes, work, and success metrics. Lead projects to ensure they are delivered on time, within budget, and to the highest quality.
- Governance and Compliance: Develop and implement governance processes for system audits and controls, ensuring ongoing compliance and security.
- Team Leadership: Lead, mentor, and develop a high-performing HR technology team, empowering them to innovate, collaborate, and deliver results.
Qualifications:
- 10+ years of experience in HR systems, including leadership roles in HRIS management.
- Extensive experience with Workday; knowledge of Kronos is a plus.
- Proven success in selecting, implementing, and improving HR systems to support business objectives.
- Solid project management skills, including experience in leading sophisticated, multi-functional projects.
- Excellent organizational skills, with the ability to handle conflicting priorities.
- Knowledge of data privacy laws and ensuring system compliance.
- Ability to translate business objectives into actionable HR technology strategies.
- Demonstrated experience solving complex, multi-functional challenges in growth-oriented environments.
- Strong collaboration, consensus-building, and partner relationship leadership skills.
- Demonstrable ability to act as a strategic consultant and influence senior leadership.
Preferred Qualifications:
- Master’s Degree or equivalent experience in Business, Human Resources, HRIS, or related field.
- Workday implementation experience and relevant certifications.
- Experience in e-commerce or retail.
- Familiarity with Agile development methodologies and experience working with scrum teams.
- Strong critical thinking skills and the ability to challenge the status quo.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
