At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job TitleDirector Human Resource Services
LocationMayfield Hts
FacilityHillcrest Hospital
DepartmentHR Services-Caregiver Office
Job CodeT98031
ShiftDays
Schedule8:00am-5:00am
Job Summary
Job Details
Hillcrest Hospital is part of a unified executive team overseeing both Hillcrest and Mentor Hospitals. Together, we employ 2,500 caregivers who provide a broad range of clinical care. Our HR department is led by a seasoned team of three generalists who serve as empowered people leaders, providing the Human Resources Director with the autonomy to be fully strategic and engaged with the executive team. This close partnership enables us to drive meaningful change, manage corrective actions, and track outcomes such as iSight cases, ensuring we remain aligned with our goals.
We seek a visionary and innovative HR leader who thrives in a collaborative, fast-paced environment. The ideal candidate will come from a large HR organization with experience in navigating complex employee relations, strategic HR initiatives, and risk-aware decision-making. Creativity and forward-thinking are essential to drive progress in employee engagement and support the evolving needs of our caregivers. The ability to work autonomously while being mindful of policy, practice, and cultural alignment will be key to your success in this role.
A caregiver in this position works days, 8:00am—5:00pm.
A caregiver who excels in this role will:
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Uphold Cleveland Clinic mission, vision and values.
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Establish Objectives & Key Results (OKRs) to communicate, measure and track key outcomes of the strategic plan.
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Direct and oversee the work of HR Services employees.
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Identify opportunities, make recommendations, and drive process improvement.
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Understand, use, and interpret HR and business metrics to identify trends, problem solve and influence change.
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Assess and elevate the level of talent on a continuous basis.
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Provide structure and guidance for leadership development strategies within the organization.
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Serve as a coach in efforts related to change management, engagement, team effectiveness, and leadership development.
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Facilitate leadership development initiatives such as retreats, new leader assimilations, and team engagement activities.
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Investigate complex employee complaints and make recommendations to senior leaders.
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Navigate difficult discussions and complex situations to assist leadership with assessing performance deficiencies and developing plans to address.
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Assess risk to organization for all issues related to employees and HR matters and offer sound recommendations to address.
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Oversee that leaders are informed and compliant with organizational initiatives (e.g., annual performance reviews, merit, engagement, compliance, flu, etc.) and regulatory compliance.
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Maintain regulatory knowledge and expertise.
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Oversee collective bargaining agreement and relationship, contract interpretation, and contract negotiations, if applicable.
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Participate in Institute/Division/Hospital leadership councils and committees as appropriate.
Minimum qualifications for the ideal future caregiver include:
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Bachelor’s degree in human resources, business, or related field
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8 years of progressive, related Human Resources experience inclusive of 3 years of management experience and/or experience coaching and mentoring leaders
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In-depth knowledge of employment and labor laws (EEO, FLSA, OSHA, FMLA, ADA, NLRA, etc.)
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Proficient in Microsoft Office applications (i.e. Outlook, Word, Excel, and PowerPoint)
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Analytical skills in talent management, workforce planning, and HR strategy, including the ability to analyze and apply data measure performance and outcomes
Preferred qualifications for the ideal future caregiver include:
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Master's degree
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Human Resources certification (Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP))
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Healthcare experience
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
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Ability to perform work in a stationary position for extended periods.
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Ability to travel throughout the hospital system and, in some locations, off-site.
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Ability to operate a computer and other office equipment.
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Ability to communicate and exchange accurate information.
Personal Protective Equipment:
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Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
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What We Do
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education.
Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country.
Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including:
Cleveland Clinic Florida
Cleveland Clinic Canada
Cleveland Clinic Abu Dhabi
Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas
Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations.
Our family health centers offer:
Outpatient care
Primary care
Numerous subspecialties
Numerous locations
All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.
