Director of Human Resource Services

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.

We are seeking a visionary and innovative Human Resources leader who thrives in a collaborative, fast-paced healthcare environment. The ideal candidate will bring experience from a large, complex HR organization and demonstrate expertise in employee relations, strategic HR initiatives, and risk-aware decision-making. This role requires a forward-thinking professional who can drive meaningful progress in employee engagement while supporting the evolving needs of caregivers across the organization, including an expanded focus on our Behavioral Health Unit. The ability to operate autonomously while ensuring alignment with organizational policies, best practices, and culture is essential. Union experience is strongly preferred.

The most successful candidate will be guided by unwavering integrity and a strong sense of accountability, paired with a customer-service mindset and relationship-driven approach. Exceptional attention to detail, effective conflict resolution skills, and the ability to build trust with diverse stakeholders will be critical to leading with impact and credibility in this role.

A caregiver in this position works Monday-Friday, from 8:00am - 5:00pm. 

A caregiver who excels in this role will:  

• Uphold Cleveland Clinic mission, vision and values.

• Establish Objectives & Key Results (OKRs) to communicate, measure and track key outcomes of the strategic plan. 

• Direct and oversee the work of HR Services employees. 

• Identify opportunities, make recommendations, and drive process improvement. 

• Understand, use, and interpret HR and business metrics to identify trends, problem solve and influence change. 

• Assess and elevate the level of talent on a continuous basis.  

• Provide structure and guidance for leadership development strategies within the organization. 

• Serve as a coach in efforts related to change management, engagement, team effectiveness, and leadership development. 

• Facilitate leadership development initiatives such as retreats, new leader assimilations, and team engagement activities. 

• Investigate complex employee complaints and make recommendations to senior leaders.  

• Navigate difficult discussions and complex situations to assist leadership with assessing performance deficiencies and developing plans to address. 

• Assess risk to organization for all issues related to employees and HR matters and offer sound recommendations to address. 

• Oversee that leaders are informed and compliant with organizational initiatives (e.g., annual performance reviews, merit, engagement, compliance, flu, etc.) and regulatory compliance. 

• Maintain regulatory knowledge and expertise. 

• Oversee collective bargaining agreement and relationship, contract interpretation, and contract negotiations, if applicable. 

• Participate in Institute/Division/Hospital leadership councils and committees as appropriate. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s Degree in human resources, business, or related field 

• 8 years of progressive, related Human Resources experience inclusive of 3 years of management experience and/or experience coaching and mentoring leaders 

• In-depth knowledge of employment and labor laws (EEO, FLSA, OSHA, FMLA, ADA, NLRA, etc.) 

• Proficient in Microsoft Office applications (i.e. Outlook, Word, Excel, and PowerPoint) 

• Analytical skills in talent management, workforce planning, and HR strategy, including the ability to analyze and apply data measure performance and outcomes 
• Collective Bargaining/Union Experience

Preferred qualifications for the ideal future caregiver include:  

• Master's Degree 

• Human Resources certification (Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP)) 

• Healthcare experience 

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system and, in some locations, off-site.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:              

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.