Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.
Job Summary:
We're seeking a Director, HR Services to provide strategic leadership for a high-performing team delivering core HR services across multiple states. In this highly visible and hands-on role, you'll shape the vision, strategy, and execution of HR service delivery - ensuring operational excellence, compliance, and continuous improvement. You'll support organizational growth, including M&A integration, and play a key role in optimizing our HR technology to enhance scalability and employee experience. This is an exciting opportunity for a customer-focused, data-driven leader with strong business acumen and a passion for enabling high-quality, tech-enabled HR operations.
*This is a REMOTE position.
Essential Duties and Responsibilities:- Leads the strategy and execution of HR services team including background checks, drug screening, accommodations, unemployment claims, license verifications, healthcare sanctions, and other compliance-related support.
- Acts as a key stakeholder in HR technology initiatives, ensuring system design and functionality aligns with HR Services needs and business goals.
- Manages and scales a geographically dispersed team, focusing on coaching, talent development, and succession planning.
- Defines, implements, and monitors key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence.
- Champions a customer-centric service culture by enhancing internal client satisfaction and responsiveness.
- Leads the successful integration of acquired teams, standardizing HR Services and systems during M&A activity.
- Drives the optimization of HR technology and automation tools to streamline and scale service delivery.
- Serves as a key advisor to senior HR and business leadership, providing actionable insights through data analysis.
- Stays informed of regulatory and industry changes to ensure proactively compliance and service innovation.
- Collaborates cross-functionally with HR Centers of Excellence, HRBPs, Compliance, and Operations to identify needs and deliver high-impact solutions.
Required Experience/Skills:
- Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree preferred).
- 10 + years of progressive HR experience, with deep expertise in HR Services, HR Operations, OR Shared Services.
- 5 + years of leadership experience managing teams and building scalable service delivery models.
- Proven success in leading HR service delivery within a multi-state or national organization
- Demonstrated experience with M&A integration, change management, and operational transformation.
- Strong proficiency with enterprise HR systems (e.g., Workday, Oracle, UKG).
- Proven ability to influence and communicate effectively at the executive level.
- Strong analytical, decision-making, and continuous improvement skills.
- Deep knowledge of HR compliance and service delivery best practices.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Ability to travel on a monthly or quarterly basis; frequency may fluctuate based on business needs
- Majority (90%) of work is conducted indoors in air-conditioned or well-ventilated facilities.
Salary Range:
$145,000 - $165,000. Actual compensation will be determined based on the candidate's qualifications and experience.
Benefits:
- Direct deposit
- Healthcare, dental, and vision insurance
- Paid time off and parental leave
- 401k
- Ongoing, in-depth training opportunities
- Meaningful work with clients who need your help
- Career growth and experience with an industry leader with 40+years of history in a high-demand field
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What We Do
In our 45+ year history, Help at Home has provided care for individuals, helping them to remain independent and able to live their best lives in their own homes. Our clients have always been like family. As the leading national provider of high-quality, relationship-based home care for seniors and people living with disabilities, we’re uniquely positioned as the home care company of choice.
Our person-centered home care services create Great Days and Meaningful Moments for individuals, while also driving high-quality, low-cost outcomes. We provide in-home, community-based care in 13 states and 169 locations with the help of 30,000 highly trained, compassionate caregivers who have relationships with 67,000 clients.
