Director, HR Services - North America

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

The Director, HR Services is tasked with guiding, assisting, and supervising internal processes across various domains, serving as a dependable advisor to management. Their duties encompass managing all HR affairs within a specified region or geographical area, spanning from onboarding to employee relations and the implementation of personnel policies and procedures. Additionally, the Director will supervise HR Generalists and work in tandem with the team to ensure both the business and employee needs are effectively addressed.

As the HR Director, you will take charge of implementing and driving HR Department initiatives aligned with business strategies, covering vital areas such as employee relations, performance concerns compensation practices, people matter, HR policies, and the complete employee life cycle. Additionally, you will:

• Partner closely with the Regional Head to cultivate a strategic partnership concerning all business-related HR affairs.
• Guide business leaders as the strategic HR advisor within designated departments on a global scale, actively advancing and implementing NewRocket's HR strategy within each department.
• Manage a team of HR Professionals/Generalist in the day-to-day execution of Human resources operations.
• Employment laws and regulations: Deep understanding of labor regulations, employment laws, and compliance requirements to ensure business practices are ethical and legal.
• Acts as a primary point of contact and provides counsel and consulting services to internal partners across the organization as well provides support to employees.
• Works with the rest of the HR extended leadership team to ensure we are creating a competitive and engaging employee experience.
• Plans, implements, and administers programs and activities to conduct HR goals and objectives.
• Collaborates within HR to support project activities around but not limited to policies and procedures, professional development, compensation, benefits, employee onboarding, recognition programs, HR technology and updating corporate materials.
• Promote and foster the NewRocket culture through an empowering, open minded and initiative-taking approach and by acting as a catalyst for change management.
• Responsible for Internal Regional communication with all levels in the organization
• Partners with Payroll, HRIS, and Compensation and Benefits functions as needed to provide solutions for business
• Lead or support employee investigations in an effective and confidential manner.
• Utilizing and administering the ADP (MY HR) tool, ensuring adherence to company policies in maintaining employee records and managing the accurate recording of information.
• Provide day-to-day leadership and mentorship to HR team members, fostering their growth and development within the organization.

• 12+ years of human resources experience
• 4+ years leadership experience
• Experience within a consulting environment or a matrixed organization
• Demonstrated leadership capabilities, including the ability to lead multiple teams with managers
• Expert-level knowledge of a wide-range of Human Resources services, including (but not limited to), recruitment, onboarding, total rewards, compliance, performance management, employee relations, learning, organizational development, and offboarding
• Deep experience with HRIMS/HRIS systems (implementation & on-going support).
• Proficiency with Microsoft Office (Microsoft Excel, Microsoft Outlook).
• Experience in maintaining confidentiality and practicing a high-level business ethics.
• Strong first-hand experience in Human Resource policy making and roll out practices.
• Experience in strategic planning and goal setting on a department-level scale.
• Strong written and verbal communication skills.
• Exceptional time management skills with the ability to prioritize tasks to meet deadlines.
• Experience in maintaining confidentiality and practicing high-level business ethics.
• Comfortable taking the initiative to work alongside and collaborate with outside departments.

• Master’s degree in Human Resources, Business Administration, or a related field

• PHR/SPHR or equivalent certification

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf