Director, HR Operations

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

The Director of HR Operations will be responsible for building and leading a new HR operations service center. This role will manage the day-to-day administrative operations of the HR department, streamline processes, and enhance the employee experience through digitization. The ideal candidate will have a strong background in HR operations, project management, and data analytics, with a proven track record of implementing scalable HR processes and systems. Ensuring strong stakeholder buy-in and alignment is crucial for the success of this role. This role will also involve managing HR operations in a global environment, ensuring consistency and efficiency across multiple locations.

Role Accountabilities and Responsibilities  

• Build and Lead HR Operations Service Center: Establish and manage a new HR operations service center to centralize and streamline HR processes and services across the organization.

• Budget Management: Oversee and manage the HR Operations team's budget, ensuring fiscal responsibility and alignment with organizational financial goals.

• HR Process Improvement: Assess current HR processes and systems, identify gaps, and recommend and implement improvements to align with organizational strategy.

• Process Design and Execution: Ensure that all HR processes are designed and executed to create an exceptional employee experience.

• Digitization of Employee Experience: Drive the digitization of HR processes to enhance the employee experience, leveraging technology to create seamless and efficient workflows.

• Project Management: Partner with the Center of Excellence (COE) to lead and deliver organization-wide projects, including technology and platform implementation, with a particular focus on HRIS and third-party systems.

• HR Policy Development: Collaborate with colleagues to develop and refine HR policies, conduct periodic audits, and ensure compliance with employment-related laws and regulations.

• AI and Automation: Lead the integration of AI and automation technologies to optimize HR processes, improve efficiency, and enhance decision-making capabilities.

• Utilization of Data and Analytics: Ensure that people-related data is systematically analyzed and applied to assess the performance of the HR operations team, highlighting areas of strength and uncovering opportunities for continuous improvement.

• Stakeholder Engagement: Ensure strong stakeholder buy-in and alignment by collaborating with HR leadership, department heads, and other key stakeholders to align HR operations with broader organizational goals.

• Vendor Management: Partner with and manage vendors to ensure service level agreements (SLAs) are met.

• Team Leadership: Manage, develop, and mentor the HR Operations team.

Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field is required. Advanced degree or HR certification(s) preferred. 

• 7+ years of experience launching and managing a successful HR Operational Service Center in a global manufacturing environment, with a minimum of 5 years in a leadership role. 

• Certification and/or training in project management

• Proficiency in HRIS systems (e.g., Workday, ADP/Celergo, Workforce) and comfort with learning new technologies 

• Strong ability to use people analytics to create business cases and implement strategies 

• Excellent presentation, interpersonal, and collaborative skills across all levels 

• Familiarity with employment-related laws, regulations, and concepts 

Preferred Qualifications:

• Master’s degree in Human Resources, Business Administration, or related field 

• Professional certifications such as SHRM-CP, SHRM-SCP, PHR, or SPHR 

• HR integration and post-merger activities 

• Experience managing HR operations in a multi-location or global environment 

The US base salary range for this full-time position is $167,300 to 238,200. This position is also eligible for a bonus.

As a Church & Dwight US employee, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid vacation and sick time, and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and vacation days starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.  

The actual base pay offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity.  Compensation decisions are dependent upon the facts and circumstances of each position and candidate.

About the Role:
This is a highly visible role within the organization, offering the opportunity to impact how we operate and how our workforce experiences life at Church & Dwight. If you are results-oriented, creative, resourceful, and thrive in a strategic role with organization-wide impact, we encourage you to apply.

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Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.
For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/