Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Director of HR Operations owns our Oracle HCM data integrity strategy and serves as the owner of the employee record of truth within HCM. This role combines deep functional expertise in HCM data, the employee lifecycle, and operational workflows with hands-on leadership of a team responsible for executing and quality-controlling all HCM transactions. This is a functionally driven role — success requires a leader who thinks in terms of data, process, and operational efficiency to optimize and evolve the system architecture.
What will you do?
- Lead efforts to cleanse existing data in HCM and design and optimize operational workflows that govern how data enters, moves through, and is maintained within the HCM system.
- Own end-to-end employee record integrity and governance for the HCM system, establishing and enforcing transaction standards.
- Own the multi-year HR Operations roadmap across Oracle HCM Cloud, covering Core HR, Payroll, Time & Labor, Absence, Compensation, Benefits, and Talent. This includes quarterly release assessment, regression testing, and the go/no-go call on new functionality.
- Lead, coach, and develop a team who execute day-to-day transactions, ensuring consistent performance, clear accountability, and ongoing skill growth.
- Partner cross-functionally with HR, Payroll, Benefits, and IT to align data standards, resolve upstream and downstream data issues, and ensure that process changes in one area do not compromise record integrity in another.
- Translate business requirements into configuration guidance by providing a working understanding of how system setup impacts data quality and downstream processes.
- Develop and maintain SOPs, training materials, and reference guides that document transaction standards, data entry protocols, and quality expectations for the team and cross-functional partners.
- Monitor and report on data health metrics, proactively identify trends, recurring errors, and process gaps, and driving corrective action.
- Support system upgrades, implementations, and enhancements by representing the data integrity and operational workflow perspective, ensuring that changes are tested and validated against real-world transaction scenarios.
- Partner with Optimization Designers to roadmap and actualize strategic initiatives for release in HCM, including phasing deployments appropriately based on system and functional resource availability.
- Own HCM SOX and internal controls, including audit trail integrity, and remediation of findings with documented evidence.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
- Location: 100% on-site presence required at our New York City office.
- 10+ years in HR data management and systems ownership, with at least 3 years at Director level managing people directly.
- Deep, hands-on knowledge of the employee record including hires, terminations, transfers, compensation changes, job changes, organizational moves, and benefits-impacting events and how each transaction type flows through an HCM system.
- Demonstrated experience leading or supervising a team responsible for HR data entry, transaction processing, or data quality control.
- Working understanding of HCM configuration concepts (e.g., business rules, approval hierarchies, element relationships, value sets) and how configuration decisions impact data integrity and downstream processing.
- End-to-end ownership of a full HCM implementation or major module deployment, from requirements through cutover and hyper care. Oracle HCM Cloud preferred.
- Experience supporting 8,000 or more employees, including a large hourly, part-time, seasonal, or per-event population with variable-hour FLSA measurement.
- Multi-entity or multi-EIN HCM experience, including intercompany transfers and at least one spin-off, carve-out, or acquisition where you handled population or tax separation in the system.
- SOX or internal control ownership for HR systems, covering security design, access reviews, and specific audit findings.
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
Skills Required
- 10+ years of experience in HR data management and systems ownership
- At least 3 years at Director level managing people directly
- Deep hands-on knowledge of employee-record transactions and their flow through HCM systems
- Experience leading or supervising HR data entry, transaction processing, or data quality teams
- Working knowledge of HCM configuration concepts, including business rules, approval hierarchies, element relationships, and value sets
- End-to-end ownership of a full HCM implementation or major module deployment
- Oracle HCM Cloud implementation experience
- Experience supporting 8,000 or more employees, including hourly, part-time, seasonal, or per-event populations
- Experience with variable-hour FLSA measurement
- Multi-entity or multi-EIN HCM experience, including intercompany transfers
- Experience handling population or tax separation during a spin-off, carve-out, or acquisition
- SOX or internal-control ownership for HR systems, including security design, access reviews, and audit findings
- 100% on-site presence in New York City
Madison Square Garden Entertainment Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Madison Square Garden Entertainment Corp. and has not been reviewed or approved by Madison Square Garden Entertainment Corp..
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Healthcare Strength — Core medical, dental, vision, and prescription coverage is complemented by FSAs/HSAs, supplemental health options, an Employee Assistance Program, and Wellhub access. Optional pet insurance further broadens the health and wellbeing offering.
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Retirement Support — A 401(k) with an immediately vested company match is paired with income/survivor protection plans and additional retirement vehicles. Company disclosures reference multiple savings and pension arrangements, signaling a mature framework.
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Parental & Family Support — Paid parental leave and paid military leave are featured within the package. These policies provide meaningful support for caregiving and major life events.
Madison Square Garden Entertainment Corp. Insights
What We Do
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences. Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment. MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America. More information is available at www.msgentertainment.com
