Director of HR Managed Services
Join a growing national HR consulting organization where innovation, collaboration, client success, and employee development drive everything we do!
We are looking for a hands-on leader to serve as our Director of HR Managed Services based in either the New Orleans or Texas areas. In this role, you oversee and lead a team of remote/hybrid HR consulting professionals, including HR Generalists, HR Business Partners, and Senior HR Business Partners. As a client-facing consulting environment the Director is responsible for developing and executing HR strategies that align with both client objectives and Skillcloud business goals while ensuring operational excellence, exceptional client service, employee engagement, retention, and sustainable growth. This role is accountable for strategic planning, financial performance, service delivery, operational metrics, client retention, employee retention, and continuous process improvement.
Benefits:
Executive leadership exposure, succession opportunities, strategic project ownership, and a voice in shaping the future of Skillcloud
Comprehensive medical, dental, and vision coverage with Employer-sponsored life insurance
401(k) retirement savings plan with Company match
Flexible paid time off with a responsible-use approach that supports work-life balance
Ongoing professional development and growth opportunities including paid SHRM membership and continuing education allowances.
Full-time flexible hours with a remote/ hybrid work environment within either the New Orleans or Texas markets.
Occasional travel to other locations for meetings/events based on business needs.
Exempt salary between $140-$150k plus incentive-based compensation rewards.
What You Bring:
Bachelor’s degree in Human Resources, Business Administration, or a related field.
10+ years of progressive HR leadership experience, strong employment law knowledge, consulting mindset. SHRM-SCP/SPHR preferred.
Extensive experience in HR operations, employee relations, compliance, benefits administration, and performance management.
Strong expertise in HCM platforms and HRIS systems.
Proven track record in leading large remote teams, driving operational excellence, and delivering client-facing HR services.
Exceptional leadership, communication, and interpersonal skills, with the ability to influence senior stakeholders and lead organizational change.
Strategic mindset with a strong ability to align HR initiatives with business objectives.
High attention to detail with a high standard for data quality, documentation, and confidentiality (HIPAA/PHI handling awareness).
Proven ability to prioritize, meet deadlines, and manage multiple requests in a fast-paced, team-oriented environment.
Demonstrated ability to work independently with minimal supervision, as well as collaboratively within a team environment.
Demonstrated success managing operational performance, financial metrics, client outcomes, employee engagement, stakeholder relationships, and strategic business initiatives.
What You’ll Do:
Lead HR professionals, drive client success, oversee operational performance, coach leaders, manage financial results, and optimize service delivery
Develop and implement HR strategies aligned with long-term business objectives.
Serve as a trusted advisor to business leaders while guiding complex HR strategies and workforce initiatives across multiple industries
Drive continuous improvement initiatives across HR functions while overseeing divisional performance metrics, utilization, productivity measures, profitability, compliance, and operational KPIs.
Lead client consultations, operational reviews, presentations, and impromptu meetings as business needs arise. Respond promptly to client concerns and escalations while supporting client retention and growth.
Leverage HR technology platforms and HRIS systems to optimize service delivery and support informed decision-making.
Partner with executive leadership and cross-functional stakeholders including Sales, Operations, Payroll, Benefits, Finance, Technology, Compliance, and Marketing to solve business challenges and drive organizational success.
Maintain accountability for revenue goals, operational metrics, profitability, client retention, employee retention, utilization targets, budgeting, forecasting, and strategic growth initiatives.
Exercise independent judgment and regularly make business-critical decisions. Rapidly assess complex situations, prioritize competing demands, and respond promptly to employee and client needs.
About Skillcloud HCM Solutions
Skillcloud HCM Solutions is a technology-enabled HR managed services partner helping organizations across the country strengthen HR operations, improve compliance, and create better employee experiences. We support multiple clients nationwide through a team-based consulting model that combines experienced HR professionals, scalable processes, and smart use of technology to deliver responsive, high-quality service. We are a growth-stage company with significant momentum, a strong sense of purpose, and a genuine commitment to the people and clients we serve.
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I certify that the information contained in this application and my resume is accurate and complete to the best of my knowledge. I understand that providing false, misleading, or incomplete information may result in the denial of employment or termination of employment if hired.
Skills Required
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 10 or more years of progressive HR leadership experience
- Strong employment law knowledge
- Experience in HR operations, employee relations, compliance, benefits administration, and performance management
- Extensive experience with HCM platforms and HRIS systems
- Experience leading large remote teams and delivering client-facing HR services
- Experience managing operational performance, financial metrics, client outcomes, employee engagement, stakeholder relationships, and strategic initiatives
- Exceptional leadership, communication, interpersonal, and organizational change management skills
- Ability to align HR initiatives with business objectives
- Attention to data quality, documentation, confidentiality, and HIPAA/PHI handling awareness
- Ability to prioritize, meet deadlines, manage multiple requests, work independently, and collaborate effectively
- SHRM-SCP or SPHR certification
What We Do
Skillcloud HCM Solutions is a national HR managed services provider founded in 2015 and headquartered in Boston, Massachusetts. The company specializes in talent acquisition, outsourced human resources, and human capital management (HCM) technology implementation and optimization. It partners with innovative companies to solve people-related challenges and enhance business efficiency through strategic HR consulting and technology services.
