Director HR, LATAM

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: Brazil (Remote or Hybrid)

Genesys empowers organizations to deliver empathetic, personalized experiences at scale through its leading cloud and AI-powered Experience as a Service (XaaS) platform. With over 6,000 employees globally and supporting more than 3 billion customer interactions daily, we are at the forefront of SaaS innovation in customer experience.

As we continue to scale as a global, cloud-first company, our People function is evolving to enable high-growth, high-performance go-to-market teams in a dynamic and competitive SaaS landscape.

We are seeking an experienced HR Regional Leader for LATAM who will operate at the intersection of regional HR leadership and strategic business partnership.

This role has dual accountability:

• Regional HR Leadership (LATAM) – leading and enabling consistent, high-quality HR delivery across the region

• Strategic HR Business Partner (HRBP) – directly supporting the VP of Sales, LATAM and regional leadership team within a global Go-to-Market (GTM) organization

You will play a critical role in aligning people strategy to SaaS growth priorities, including revenue acceleration, talent scalability, and leadership capability in a fast-evolving, cloud-first environment.

• Lead, coach, and develop a team of HR professionals across LATAM, ensuring consistent, compliant, and high-impact HR delivery

• Own and drive execution of regional people strategies across the full employee lifecycle (hire → develop → retain → engage)

• Ensure alignment between global HR programs and local market realities, balancing standardization with regional nuance

• Partner with Centers of Excellence (Total Rewards, Talent Acquisition, Talent Development, People Analytics) to localize and operationalize global programs

• Drive operational excellence, governance, and scalability of HR practices across a diverse, multi-country region

• Serve as a trusted advisor to the VP Sales LATAM and leadership team, aligning people strategy to SaaS GTM priorities (growth, productivity, customer-centricity)

• Partner with leaders to address commercial challenges such as:

  • Scaling high-performing sales teams

  • Improving productivity and retention in competitive SaaS talent markets

  • Building leadership capability in a high-growth environment

• Diagnose organizational needs using data, insights, and external SaaS benchmarks, and co-create solutions that drive business outcomes

• Lead workforce planning, org design, and talent strategies to support regional growth and transformation

• Coach leaders through change, performance management, and leadership effectiveness

• Act as a core member of the Global Go-to-Market HR organization, contributing LATAM perspective to global strategy

• Collaborate across regions to drive consistency, innovation, and best practices in a scaled SaaS environment

• Champion a data-driven, agile, and product-oriented HR approach aligned to modern SaaS operating models

• Strong alignment between people strategy and LATAM revenue growth objectives

• High-performing, engaged, and scalable GTM teams across the region

• Effective balance of global consistency and regional relevance

• A trusted, credible HR leadership presence within both regional and global leadership forums

• 10–12+ years of progressive HR experience, including:

  • Regional HR leadership across LATAM

  • Strategic HRBP experience supporting Go-to-Market / Sales organizations, ideally in SaaS or technology environments

• Proven ability to operate in a global, matrixed organization, balancing regional and global priorities

• Experience supporting high-growth, cloud/SaaS or technology businesses (strongly preferred)

• Demonstrated ability to act as a strategic advisor to senior leaders, influencing decisions and driving business outcomes

• Strong capability in:

  • Organizational design & workforce planning

  • Performance management & high-performance culture building

  • Change management & transformation

• Experience leading and developing distributed HR teams

• Strong data orientation with ability to translate insights into action

• Experience leveraging people analytics, HR systems, and dashboards to inform decisions

• Comfortable operating in fast-paced, agile, and scaling environments

• Exceptional communication, influencing, and stakeholder management skills

• Ability to balance hands-on execution with strategic thinking

• High degree of cultural awareness and regional expertise across LATAM

• Fluency in English, Spanish, and Portuguese

• Willingness to travel across the LATAM region or internationally as needed

• Prior experience in a public company or global SaaS organization is a plus

Genesys offers a transparent, people-first culture where employees shape how we work and grow. With a presence in over 50 countries, we are deeply global, highly collaborative, and committed to building a modern, forward-looking People function.

You’ll join a high-performing HR team at a pivotal moment—helping scale a SaaS leader while shaping the future of work across LATAM.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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