Description
POSITION: Director of Hospitality
Reports to: Executive Director
FLSA Status: Exempt
OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.
Position Summary: The Director of Hospitality is responsible for creating and delivering a best-in-class independent living experience that emphasizes lifestyle, service excellence, and resident satisfaction. This role oversees all hospitality-driven functions—including dining, housekeeping, life enrichment, concierge services, and resident engagement—to ensure a vibrant, engaging, and service-oriented environment.
Requirements
ESSENTIAL JOB FUNCTIONS:
- Supports the mission, vision and goals of the organization, upholding and promoting company culture and vision.
- Design and execute a comprehensive independent living lifestyle program that promotes engagement, wellness, socialization, and purpose
- Lead the development of signature programming aligned with resident interests (social events, cultural outings, wellness initiatives, lifelong learning)
- Foster a hospitality-first culture focused on personalization and proactive service delivery
- Continuously evaluate and enhance the overall resident experience through feedback and engagement metrics
- Oversee daily operations of:
- Dining services
- Housekeeping and laundry
- Concierge/front desk services
- Life enrichment and activities
- Ensure consistent delivery of high-quality service standards across all departments
- Collaborate with department leaders to create seamless, resident-centered service experiences
- Partner with Culinary leadership to ensure dining reflects a restaurant-quality, hospitality-driven experience
- Promote flexible dining options, resident choice, and elevated service standards
- Monitor satisfaction scores and implement continuous improvement initiatives
- Recruit, develop, and lead a high-performing hospitality team
- Coach leaders and frontline staff on service excellence, resident engagement, and relationship-building
- Foster a culture of accountability, recognition, and continuous improvement
- Ensure proper staffing levels aligned with service expectations
- Serve as a visible leader, building strong relationships with residents and families
- Address concerns proactively and resolve issues with a service recovery mindset
- Facilitate resident meetings, councils, and feedback sessions
- Develop and manage departmental budgets
- Optimize labor and expenses while maintaining exceptional service delivery
- Identify opportunities for revenue enhancement through programming and services
- Ensure hospitality services meet internal standards and applicable regulations
- Track and analyze key performance indicators (occupancy experience, satisfaction, engagement levels)
- Lead continuous improvement initiatives based on data and feedback
Skills Required
- Experience overseeing dining services, housekeeping, concierge/front desk, and life enrichment/activities
- Proven ability to design and execute independent living lifestyle and engagement programs
- Experience recruiting, developing, and leading hospitality teams including coaching frontline staff and managers
- Experience developing and managing departmental budgets and optimizing labor and expenses
- Experience monitoring satisfaction scores and implementing continuous improvement initiatives
- Ability to collaborate with culinary leadership to deliver restaurant-quality dining and flexible dining options
- Strong resident engagement, service recovery, and relationship-building skills
- Knowledge of applicable regulations and standards for hospitality services in senior living environments
What We Do
Ciel Senior Living specializes in managing independent living, assisted living, and memory care communities. Dedicated to providing genuine hospitality and high-quality care, the company's mission is to offer older adults an elevated way of life where comfort, connection, and joy thrive, creating warm and enriching environments for seniors and their families across its portfolio of communities.
