Director of Hospitality at Luxury Assisted Living community

Description

Director of Hospitality

Salary: Competitive DOE + Benefits

Are you passionate about hospitality, leadership, and creating an environment where people feel genuinely welcomed?

The Variel at Woodland Hills, a premier luxury senior living community serving Independent Living, Assisted Living, and Memory Care residents, is seeking an experienced Director of Hospitality to lead our Front Desk, Concierge, Valet, and Security teams.

This is an opportunity for a hands-on leader who enjoys developing teams, building relationships, and setting the standard for exceptional service in a dynamic senior living environment.

About the Variel

We believe the later chapters of life deserve to be lived with purpose, comfort, and connection. The Variel is a modern senior living community in the heart of Woodland Hills, built on a simple conviction: exceptional senior living should offer the same warmth, quality, and attention to detail found in a luxury hotel. 

Our residents are more than customers, they are our neighbors, friends, and community. Every interaction, experience, and detail matters, from the care we provide to the way we welcome residents and their families each day.

At The Variel, we value genuine hospitality, teamwork, compassion, and accountability. We treat each other the way we wish to be treated in return, and we are committed to creating an environment where our residents and our team members can thrive.

About the location

Set at 6233 Variel Avenue in the Warner Center district of Woodland Hills, The Variel offers a vibrant setting surrounded by shopping, dining, entertainment, and the best of the West San Fernando Valley. With Westfield Topanga, local farmers markets, parks, and everyday conveniences just minutes away, our community provides residents with a comfortable and connected lifestyle. Designed with modern living in mind, The Variel combines thoughtful amenities, inviting spaces, and exceptional service to create an environment that feels welcoming, sophisticated, and distinctly like home.

Position Summary

 The Director of Hospitality is a key member of the community leadership team and is responsible for leading the overall hospitality experience at The Variel. This position provides strategic and hands-on leadership for the Front Desk, Concierge, Valet, and Security teams, ensuring every resident, family member, guest, and visitor receives an exceptional level of service.

The Director sets the standard for hospitality throughout the community by developing strong teams, establishing consistent service practices, and creating a culture centered on professionalism, responsiveness, and genuine care. This leader is highly visible and engaged in daily operations, proactively identifies opportunities to improve the resident experience, and ensures concerns are addressed with urgency and follow-through.

The ideal candidate is a confident, relationship-driven leader who leads by example, inspires others, and brings a high level of professionalism, accountability, and service excellence to everything they do.

What you'll Do 

• Oversee daily operations of the Front Desk, Concierge, Valet, and Security teams.
• Establish and maintain high standards of hospitality and service.
• Recruit, train, coach, and develop team members while promoting accountability and teamwork.
• Build strong relationships with residents, families, guests, and team members.
• Respond to resident and family concerns and ensure timely resolution.
• Monitor service quality and identify opportunities to improve the resident experience.
• Manage staffing, scheduling, budgets, and department operations.
• Partner with Executive Leadership and department directors on community initiatives.
• Ensure compliance with company policies, procedures, and safety standards.
• Maintain a visible presence throughout the community and lead by example.
• Perform other duties as assigned.

What We're Looking For

• Previous leadership experience in hospitality, senior living, hotel, resort, luxury residential, or a related service-focused environment.
• Strong communication and interpersonal skills.
• Exceptional customer service and relationship-building abilities.
• Hands-on leadership style with strong emotional intelligence.
• Ability to remain calm, professional, and solution-oriented in challenging situations.
• Strong organizational skills and attention to detail.
• Passion for creating meaningful experiences for older adults and their families.
• Commitment to teamwork, accountability, and service excellence.

If you are a hospitality professional who believes service is more than a job—it's a calling—we would love to hear from you.

Apply today and help us create extraordinary experiences at The Variel.

Requirements

Qualifications

• Minimum 3 years of leadership experience in hospitality, guest services, resident services, hotel operations, luxury residential communities, country clubs, resorts, senior living, or related service industries
• Proven success leading customer-facing teams
• Experience resolving escalated customer, guest, or resident concerns
• Strong operational and team leadership skills

• Bachelor's Degree in Hospitality Management, Business Administration, or related field
• The Variel of Woodland Hills is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state, and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position.We review all applications and strive to hire the candidates who are the most qualified to perform the essential functions of the position with or without reasonable accommodations.
• Experience managing multiple departments and service teams

Equal Opportunity Employer

The Variel of Woodland Hills is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories.We comply with all applicable federal, state, and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position.We review all applications and strive to hire the candidates who are the most qualified to perform the essential functions of the position with or without reasonable accommodations.