Director, Head of Product (B2C)

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About This Role
*This role is based in Tokyo*

We are looking for a strong product leader to lead our Japan product and be responsible to drive the product-led growth for the business. 

The Director of Product  will be responsible for collaborating with Commercial, Marketing and Customer Happiness teams to define a coherent vision for the subscriber growth, retention  and define and drive the overall product strategy to support this outcome. This will include identifying the right user segments for growth, defining new opportunities for solving user needs through innovative telecom and non-telecom products and creating a seamless purchase and onboarding journey to drive higher conversion rate.

The Director of Product  will lead a team of  product managers, in addition to driving some of the larger strategic initiatives directly. This role reports to the Global Head of Product. 

What You Will Be Doing

• Define the product vision, strategy, life-cycle, and goals for the product team to achieve the business objectives.
• Lead an aligned product organization to create, own, and evangelize a product roadmap that enables near-term and future business growth. Drive iterative prioritization efforts by translating business strategy into product principles.
• Establish a clear and agile product development process which incorporates design thinking and prioritizes delivering the most value to the business. The product development process should be based on hypothesis, data, user feedback, and is biased towards action.
• Recruit, mentor, and coach a high performing product team.
• Partner effectively with stakeholders across the company to achieve business objectives.

What We Are Looking For

• Min 12-15 years of experience in product management, design, and/or product development, with a track record of creating successful consumer internet products.
• Must be well versed in Japanese.
• Experienced in leading world-class product teams through various phases of the product life cycle.
• Passionate user of consumer internet product, with a deep understanding of underlying technologies.
• People-first leader with experience in leading and developing a diverse team.
• Strong communicator with experience working with a globally distributed team across multiple time zones.
• Ability to prioritize among many competing alternatives and plans, balance customer needs with business priorities, and articulate the rationale behind decisions made throughout the process.
• Entrepreneurial, analytical, and organized, with a bias for action.
• Scaled consumer products is an added advantage.
• Degree in Computer Science, related field, or comparable work experience.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement 

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.