Director, Head of Business Management and Metrics

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

• United States - Requisition Number: R-038820

• United Kingdom - Requisition Number: R-039502

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Johnson & Johnson Innovative Medicine R&D is recruiting for a Director, Head of Business Management and Metrics.  This position is a hybrid role and will be located in Horsham, PA.

The Director, Head of Business Management and Metrics (BMM)  will be responsible for collaborating with Global Medical Safety (GMS) vendors to ensure timely and high-quality safety deliverables.  The Director will collaborate with relevant internal and external stakeholders to identify and monitor operational performance metrics and deliver data analysis.  This individual will also be responsible for the strategy, planning, and oversight/monitoring of the vendor deliverables, proactively identifying potential compliance issues.  Accountable for the preparation, management, and forecasting of the vendor budget for vendors under their responsibility budget ownership lies with the business).  Partner with team members, stakeholders, and the vendor to continuously improve vendor communication and quality of deliverables.  Lead the BMM team and provide strategic direction and oversight for responsibilities of the team members.  Function independently and have expert knowledge of applicable regulations and guidelines.

Principal Responsibilities:

• Participate in the oversight of GMS and associated vendor contracts and budgets.

  • Participate in the preparation, management, and forecasting of the budget of GMS for vendor resources, as applicable.

  • Liaise with Procurement, Vendor, Capacity Management (VCM) and the Business for Request for Proposal (RFP) activities (e.g., requirements, vendor evaluation, etc.).

  • Collaborate with functional lines on Statement of Work activities (implementation, oversight, etc.).

  • Management of vendor invoice approval process and vendor spend.

• Vendor management activities and Service-level agreement (SLA) management.

  • Development and oversight of vendor metrics, scorecards in collaboration with business and leadership.

  • Participation in vendor deliverable feedback meetings (i.e., weekly/monthly).

  • Manage business revisions of partnership documents (e.g., communication plan, business continuity plan).

  • Participate in escalation and resolution of partnership concerns with VCM.

  • Participate and drive (if needed) IT issue resolution (e.g., Amazon Workstation).

  • Collaboration with BMM team on management of vendor Johnson & Johnson sponsorship activities (i.e., onboarding/offboarding, training compliance management).

• Lead BMM team in their strategic planning and oversight of key areas of responsibility.

• Manage, develop, and train direct reports.

• Execute and support the business with generation of operational metrics, including ad-hoc data requests, data summaries and trend identification.

  • Proactively monitor and identify potential compliance issues and escalate as needed.

  • Tracking and trending of data, if required.

  • Assist business with implementation of solutions or corrective actions as needed.

Qualifications:

• A minimum of a Bachelor’s degree is required, preferably in a scientific or health care discipline.  Advanced degree (Master’s, Ph.D.) is preferred.

• A minimum of 12 years of experience in pharmacovigilance or related function is required.

• A minimum of 8 years of experience in a large multinational biopharmaceutical company is preferred.

• A minimum of 3 years of people management experience is required.

• Experience with vendor oversight, business planning and operations in a multi-functional organization is required.

• Demonstrated ability to coordinate multi-functional activities in a highly regulated environment resulting in concrete business results and outstanding vendor partnering required.

• Experience in the areas of project management, quality, compliance, regulatory or finance is preferred.

• Experience with the management of an off-shore Service Provider is required.

• Safety experience with adverse event case processing is preferred.

• Data analysis experience is required.

• Proficiency with Microsoft Excel and PowerPoint, including statistics, is required.

• Must have excellent communication skills.

• The ability to lead in a matrix organization is preferred.

Johnson & Johnson is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.  We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs.  If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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