Key Responsibilities:
- Leading and mentoring a team of account managers, setting team goals, and ensuring their success.
- Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction.
- Identifying and addressing potential churn risks, proactively engaging with customers, and driving retention.
- Identifying opportunities to expand customer accounts and drive revenue growth through additional products or services.
- Identifying and implementing process improvements to enhance customer experience and team efficiency.
- Responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
- Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.
Requirements:
- 10+ years of experience in Business Development, Account Management, or Customer success with an emphasis on cross-sell and upsell sales motions.
- Experience in leading a team of account managers.
- Experience in managing clients from mid-market segments (higher end of Small and Medium-sized Enterprises) is preferred.
- An understanding of financial, banking, payments, and/or financial services industries.
- Familiarity with CRM (Salesforce, Zendesk etc.) or sales enablement tools is preferred.
- Comfortable and experienced in working in a dynamic environment with ambiguous structure and processes.
- Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
- Experience in working with global clients (follow the sun set-up) is preferred.
- Proficiency in English is essential, and multilingualism preferred.
- Experience in using AI to streamline account management function is a plus.
Top Skills
What We Do
Nium is an advanced payments platform redefining the way consumers and businesses send, spend, and receive funds across borders. Nium’s goal is to make the movement of money seamless through being a universal plug for financial services. The company uses agile, elegant, and modular solutions for complex business problems. Be it an Individual, new-age digital bank, or a traditional industry behemoth, Nium prides itself on creating financial infrastructure for every level of sophistication.
Nium’s key solutions:
• Pay-ins
• Pay-outs
• Card issuance
• Banking-as-a-service
• Crypto-as-a-service
We are a global leader in B2B modern money movement
• Launched the world’s first global platform for crypto-as-a-service
• $280M Funding
• Series D
• $2B Valuation
o 130+M End customers
o 190+ Payout markets
o 100+ Supported currencies
• Named on CB Insight’s Fintech 250 List
• Financial Times’ List of Asia-Pacific High-Growth Companies 2021
• Fintech Employer of the Year’ at the 2021 Singapore Fintech Festival
• Best B2B Payment Platform’ at the 2021 Future Digital Awards
Why Work With Us
We, at Nium, are on a mission to transform modern money movement. We are driven by our co-created values of "seek the simple", "make it better" and "win it together".
These aren't just buzzwords; they're how we do business every day and owned by each and every employee at Nium. We create new rules and new possibilities for a world of open money.
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