Director, Guardian Software & Solutions

If you are a professional with experience and passion providing strategic direction and operational leadership looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Cranberry Township, PA!

As the Director of Guardian Software and Solutions, you will lead the core services teams that provide support to the North America and Global Power & Water Solutions organization, including Customer Support (Global Center), Educational Services, Security Solutions, Networking/Connectivity, Support Teams, and the Ovation Project Virtual Environment. 

You will play a key role in driving sustainable growth, strengthening customer partnerships, and aligning cross-functional teams to deliver innovative, reliable, and customer-focused solutions.

In This Role, Your Responsibilities Will Be:

• Provide management oversight, strategic direction, and operational leadership for Guardian Software and Solutions core services teams supporting North America and Global PWS organizations. 
• Lead and develop leadership teams responsible for Educational Services, Customer Support, Security Solutions, and Networking, fostering a collaborative and inclusive environment focused on continuous improvement. 
• Partner across departments and business units to develop and execute growth strategies, productivity improvements, and new programs that support business objectives. 
• Drive financial performance by meeting productivity, cost containment, and quality objectives while maintaining high levels of customer satisfaction. 
• Collaborate with marketing and sales teams to support service growth and customer engagement strategies. 
• Build and maintain strong relationships with customers, PWS leaders, and other Emerson business units to support long-term business development. 
• Oversee financial and resource planning, including budgets and salary merit plans, ensuring responsible stewardship of people and resources. 
• Contribute to new product and service design, development, and implementation, bringing a service-oriented and customer-informed perspective. 
• Support the development and expansion of Educational Services offerings and financial performance. 

Who You Are:
You anticipate future opportunities and translate them into clear, actionable strategies that drive sustainable growth. You build trust and inspire commitment by communicating openly, acting with integrity, and fostering collaboration across diverse, highly technical teams. You consistently deliver results by balancing customer needs, financial discipline, and people development in complex, fast‑moving environments.

For This Role, You Will Need:

• Bachelor’s degree in business, operations, engineering, information systems, data analytics, computer science, or a related field, or equivalent combination of education and experience 
• Minimum of 7 years’ of related experience
• Demonstrated experience leading people and teams in technical or service-oriented environments
• Experience supporting customer-facing organizations with a strong focus on service quality and customer satisfaction
• Proven ability to communicate effectively, navigate conflict constructively, and build collaborative relationships across teams and business units
• Willingness and ability to travel up to 10%
• Legal authorization to work in the United States without sponsorship now or in the future

Preferred Qualifications That Set You Apart:

• Master’s in business administration (MBA)
• PMP certification
• Experience managing financial performance, resources, and budgets in a complex organization
• Experience with financial planning, forecasting, and performance management.
• Demonstrated success leading and engaging both remote and in-person teams 

At Emerson, we prioritize people, progress, and purpose. We foster a culture where collaboration, respect, and diverse perspectives drive better outcomes for our customers and communities. Employees are supported through ongoing learning opportunities, exposure to complex and impactful projects, and clear pathways for technical and professional growth. Based in the Greater Pittsburgh area, this role offers the stability of a long‑term engineering career combined with the opportunity to work on systems that power communities and industries. Emerson is committed to creating an inclusive environment where every individual feels valued, heard, and empowered to do their best work.

We recognize the importance of employee wellbeing and provide flexible, competitive benefits plans to support you and your family’s physical, mental, financial, and social needs. These include a variety of medical insurance plans, dental and vision coverage, an Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition programs, and more. Our culture supports flexible time off, including paid parental leave for all parents, vacation, and holiday leave.

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WHY EMERSON 

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].   

ABOUT EMERSON 

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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