Director, GTM Strategy & Operations

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

As the Director of GTM Strategy & Operations, you will lead and deliver critical cross-functional initiatives in support of our global GTM organization. You will partner with senior leadership across product, sales, marketing, and customer success functions, delivering data-driven insights to inform strategic business decisions. You will deliver solutions across the organization in collaboration with the broader Operations team to optimize the company’s ability to generate more revenue and improve customer retention. The ideal candidate is highly driven, analytical, and organized and has domain expertise in SaaS sales strategy and operations.

• Responsible for designing, measuring, and executing GTM initiatives and driving business outcomes.
• Partner with GTM teams to strategize, operationalize, and analyze the impact of business initiatives.
• Managing stakeholder communication across multiple lines of business on operational milestones, strategic & process changes, and escalations.
• Create executive–level presentations for local and global leadership reviews
• Work closely with stakeholders to help identify business issues & enable them with
• insights from data through the application of analytical techniques and recommended solutions.
• Participate in creating operational workflow and internal process controls, promote adherence to process, and identify potential risks.
• Proactively define and execute projects spanning systems, data management, process automation, and tooling implementation.

Qualifications

• ​​​​​​10+ years of work experience at a fast-growing tech startup / B2B SaaS / eCommerce.
• MBA from a top-tier college with Analytics experience; Or a bachelor’s degree from a top-tier university with highly relevant work experience.
• Track record of complex projects with multiple stakeholders completed successfully.
• Ability to work on data and make the key choice based on the business context.
• Detail-oriented with strong project management and organizational skills, but
• comfortable with ambiguity and adept at solving problems creatively.
• Passion for technology and for pushing new concepts, products, and services.
• A strong bias toward collaboration and ability to work effectively with globally distributed teams.
• Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders.

Additional Information

The annual base salary range for this position is $195,670 - 264,730 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.