The Role
Lead a global GTM operations and platforms organization (20-25 people) to optimize sales technology, deal desk, data governance, CRM consolidation, CPQ transformation, automation, and change management to improve seller productivity, reduce deal cycle times, and drive adoption and data integrity.
Summary Generated by Built In
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
The Director of Go To Market Operations and Platforms drives solutions and processes that enable GTM success, improve seller productivity, and optimize our sales technology stack. This global role oversees sales support/deal desk, change management, and master data governance while shaping sales process transformation to significantly impact seller, customer, and partner experience. This position reports to the VP of Revenue Operations and leads a team of 20-25 professionals across multiple operational functions.The ideal candidate has an innovative, process-driven mindset with strong leadership across people, process, and technology. Experience leading GTM organizations through CRM consolidation and CPQ transformation is essential. This role drives automation, sales enablement, and operational excellence while leveraging emerging technologies, including AI, to create competitive advantages.
What you'll do
- Team Leadership & Development
- Lead, mentor, and develop a team of 20-25 operations professionals across deal desk, data governance, and platform management functions
- Build high-performing teams through strategic hiring, performance management, and career development
- Foster collaborative culture and cross-functional alignment within the operations organization
- Establish clear accountability frameworks and performance metrics for team success
- Sales Technology & Platforms
- Drive connected seller experience through evolution of Salesforce, CPQ, and related sales applications
- Own advocacy, demand planning, and business readiness for sales technology initiatives
- Develop GTM tools roadmap with IT, ensuring strategic alignment and resource optimization
- Lead CRM consolidation to eliminate redundancy, align data, and reduce operational complexity
- Champion AI/ML integration across the sales tech stack for enhanced analytics and personalization
- Sales Operations & Support
- Oversee global Deal Desk/Sales Support function for pricing, quoting, contracting, and approvals
- Streamline deal execution, reduce cycle times, and enforce compliance
- Implement process excellence and automation to improve seller productivity
- Change Management & Data Governance
- Lead change management strategies for sales process and platform transformations
- Drive adoption through structured enablement programs and success metrics
- Oversee master data governance ensuring GTM data integrity and compliance
- Define standards for data management and reporting to support decision-making
What you'll bring
- 8+ years in Sales Operations or GTM Operations, with 3+ years leading teams
- Proven track record driving large-scale operational transformation within global sales organizations, such as CRM consolidation and CPQ implementation
- Deep expertise in Salesforce and CPQ, with experience building and executing a GTM tools roadmap in partnership with IT
- Demonstrated success leading CRM consolidation and system migration projects
- Working knowledge of AI/ML applications in sales or operations; exposure to modern analytics platforms (Databricks, Power BI) a plus
- Proven experience managing a global Deal Desk function, including pricing, quoting, contracting, and approvals
- Track record of reducing deal cycle times and improving seller productivity through process automation and standardization
- Experience leading structured change management programs across global sales organizations, with measurable adoption outcomes
- Strong master data governance expertise, including defining standards for data integrity, compliance, and reporting
- An empathetic people leader who builds high-performing teams through clear accountability, coaching, and career development
- A trusted cross-functional collaborator who aligns executive stakeholders while staying connected to front-line needs
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]
Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Pay Range
$160,000—$185,000 CAD
Skills Required
- 8+ years in Sales Operations or GTM Operations with 3+ years leading teams
- Proven track record driving large-scale operational transformation, including CRM consolidation and CPQ implementation
- Deep expertise in Salesforce and CPQ and experience building/executing a GTM tools roadmap with IT
- Demonstrated success leading CRM consolidation and system migration projects
- Proven experience managing a global Deal Desk function (pricing, quoting, contracting, approvals)
- Track record of reducing deal cycle times and improving seller productivity via process automation and standardization
- Experience leading structured change management programs across global sales organizations with measurable adoption outcomes
- Strong master data governance expertise, including standards for data integrity, compliance, and reporting
- Working knowledge of AI/ML applications in sales or operations; exposure to Databricks and Power BI
- Empathetic people leader with experience building high-performing teams, accountability frameworks, and career development
- Trusted cross-functional collaborator who aligns executive stakeholders and front-line needs
Cision Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cision and has not been reviewed or approved by Cision.
-
Leave & Time Off Breadth — Time off and paid holidays, including days like Martin Luther King Jr. Day and Juneteenth, are highlighted alongside flexible or unlimited PTO and volunteer time. Feedback suggests this breadth of leave and schedule flexibility meaningfully supports work–life balance.
-
Healthcare Strength — Core medical, dental, and vision coverage are offered with FSA/HSA options, plus an EAP and dedicated mental‑health resources such as Headspace. Feedback suggests these health and wellbeing elements are a solid part of the total package.
-
Retirement Support — A 401(k) program is available at date of hire with traditional and Roth options administered via Fidelity, with employer matching and vesting described in plan materials. Feedback suggests this provides mainstream retirement support even if not described as market‑leading.
Cision Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.
