The Role
Lead Growth Programs operations to translate strategy into scalable processes, KPIs, and dashboards. Drive operational excellence across Client Success and Sales, manage cross-functional initiatives, lead continuous improvement and change management, ensure compliance (HIPAA), and oversee team performance, tools administration, and client experience to support growth and retention.
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Job Summary & Responsibilities
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders -- internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!
JOB SUMMARY:The Director of Growth Programs Operations serves as a leader responsible for driving operational excellence, long-term strategic direction, and organizational effectiveness within the Growth Programs. This role bridges strategy and execution—translating enterprise goals into scalable operational frameworks, process improvements, and measurable outcomes. This individual will lead enterprise-wide strategic planning, identify growth opportunities, evaluate market trends, and partner with executive leadership. The role requires a visionary thinker with strong analytical capabilities, business acumen, and the ability to influence at all levels of the organization. The ideal candidate combines a proven track record leading a client success team, deep operational acumen, data-driven decision-making, and strategic foresight to elevate performance across the organization.
JOB ROLE AND RESPONSIBILITIES:
Strategic Planning & Execution
- Advise leadership on the strategic processes and metrics for the Client Success and Sales teams to drive engagement and value with our clients, ensuring alignment with Growth and corporate goals.
- Translate strategic objectives into actionable initiatives, metrics, and key performance indicators (KPIs).
- Monitor and report on progress toward strategic goals, providing insights and recommendations to senior leadership.
- Identify and prioritize opportunities for growth, efficiency, and client satisfaction.
- Partner with leaders across Finance, Operations, Marketing and Product to support cross-functional initiatives and scalable solutions.
- Design and implement business processes and operational frameworks that enhance team productivity and client experience using tools such as Gainsight, Salesforce, etc.
- Lead continuous improvement initiatives focused on process automation, workflow optimization, and service delivery excellence.
- Leverage business analysis methodologies to assess requirements, streamline operations, and reduce operational risk.
- Collaborate with IT, Growth Operations and systems teams to ensure tools, data, and analytics effectively support the Growth Org goals.
- Ensure compliance with company policies and applicable regulations, including HIPAA.
- Lead and develop a high-performing team and foster a culture of accountability, agility, and innovation.
- Drive change management strategies that align with organizational transformation and business growth.
- Partner with HR and leadership to develop workforce planning, training, and performance programs. Identify training and education needs within the Client Success and Growth teams and assist in developing the programs/curriculum to address the gaps.
- Champion collaboration and transparency across departments, ensuring consistent communication and alignment.
- Partner with Sales, Operations and Client Success leadership to identify client pain points and design solutions that enhance satisfaction and retention.
- Provide thought leadership on client and team trends, market shifts, and operational best practices.
- Participate with Growth Org Leaders in executive-level discussions, quarterly business reviews, and cross-functional planning sessions.
- Develop and oversee dashboards, KPIs, and reporting mechanisms to measure team and organizational performance.
- Analyze business operations to identify trends, risks, and opportunities for optimization.
- Utilize financial modeling and data analysis to support decision-making, capacity planning and resource allocation.
- Serve as administrator for tools such as Gainsight, Qualtrics, etc and develop respective dashboards and metrics tracking.
JOB SCOPE: This role operates with a high degree of autonomy and strategic influence. The Director exercises independent judgment to shape strategic direction, oversee operations across multiple teams, and make decisions impacting client experience, staff management, and cross-departmental alignment. This individual has direct influence over departmental strategy, staffing, and operational priorities and acts as a key advisor to executive leadership on matters of strategy, transformation, and business performance.
Preferred QualificationsJOB REQUIREMENTS (Education, Experience, and Training):
* Bachelor's degree in Business, Communications, or related field or equivalent work experience.
* (5) years' experience in client success, consulting, operations, or strategic planning, three (3) years of which should be inclusive of people management responsibility. Experience in a healthcare environment is strongly preferred.
* Knowledge and understanding of payor organizations and related operational functions.
* Leadership, communication, business acumen, analytical, negotiation, persuasion, organization, and prioritization skills
* Commitment to highest standards of quality and integrity
* Strong emotional intelligence, discretion, and executive presence.
* Ability to communicate with and persuade all levels, including internal and external senior leadership levels.
* Ability to navigate ambiguity, influence without authority, and execute under pressure.
* Ability to synthesize data and feedback into actionable insights
* Ability to build relationships with internal and external customers.
* Ability to coach for and lead interpersonal relationship management action.
* Ability to use computer software, hardware, and peripherals applicable to role.
* Ability to be comfortable with and to manage in-person client interface.
* Availability to travel as needed.
* (5) years' experience in client success, consulting, operations, or strategic planning, three (3) years of which should be inclusive of people management responsibility. Experience in a healthcare environment is strongly preferred.
* Knowledge and understanding of payor organizations and related operational functions.
* Leadership, communication, business acumen, analytical, negotiation, persuasion, organization, and prioritization skills
* Commitment to highest standards of quality and integrity
* Strong emotional intelligence, discretion, and executive presence.
* Ability to communicate with and persuade all levels, including internal and external senior leadership levels.
* Ability to navigate ambiguity, influence without authority, and execute under pressure.
* Ability to synthesize data and feedback into actionable insights
* Ability to build relationships with internal and external customers.
* Ability to coach for and lead interpersonal relationship management action.
* Ability to use computer software, hardware, and peripherals applicable to role.
* Ability to be comfortable with and to manage in-person client interface.
* Availability to travel as needed.
The salary range for this position is $123,595K- $150K. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
* Medical (PPO & HDHP), dental and vision coverage
* Pre-tax Savings Account (FSA & HSA)
* Life & Disability Insurance
* Paid Parental Leave
* 401(k) company match
* Employee Stock Purchase Plan
* Generous Paid Time Off -- accrued based on years of service
o WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
* 10 paid company holidays
* Tuition reimbursement
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
* Medical (PPO & HDHP), dental and vision coverage
* Pre-tax Savings Account (FSA & HSA)
* Life & Disability Insurance
* Paid Parental Leave
* 401(k) company match
* Employee Stock Purchase Plan
* Generous Paid Time Off -- accrued based on years of service
o WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
* 10 paid company holidays
* Tuition reimbursement
* Flexible Spending Account
* Employee Assistance Program
* Sick time benefits -- for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
APPLICATION DEADLINE
We will generally accept applications for at least 5 business days from the posting date or as long as the job remains posted.
* Employee Assistance Program
* Sick time benefits -- for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
APPLICATION DEADLINE
We will generally accept applications for at least 5 business days from the posting date or as long as the job remains posted.
Top Skills
Gainsight
Qualtrics
Salesforce
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The Company
What We Do
Claritev is an independent and public healthcare technology, data and insights company making healthcare more transparent, fair and affordable for all. We work across the healthcare value chain to expose imbalanced and inefficient pricing practices. Led by deeply experienced analysts, negotiators and innovators, Claritev provides tech-enabled solutions and services fueled by proprietary data from over 40 years of experience. Today, along with machine learning and AI, we utilize a robust enterprise platform to deliver price transparency, improve payment accuracy, and drive more meaningful analytics and decision-making.
Through Claritev, providers are able to make data-enabled decisions to optimize their service offerings, market position and ultimately deliver high-quality care. Payors and third-party administrators can deliver greater flexibility and value to plan sponsors. Employers can drive cost-efficient benefit design and patients can finally afford the care they need.
By focusing on customized solutions that that improve transparency, affordability and quality for all key players, we’re igniting a more competitive marketplace — one that lowers overall costs while improving quality. Claritev brings the transparency our nation needs to see its way to a better healthcare system.
