Pelago is the leading specialty substance use care provider, built on the belief that effective treatment means matching care intensity to what each member actually needs rather than defaulting to the most expensive intervention. Our programs guide members through every stage of the substance use spectrum, from unhealthy habits to active use disorders, delivering personalized treatment for tobacco, alcohol, opioid, cannabis, and stimulant use based on individual health, habits, genetics, and goals.
With Sona, our voice-first AI Mental Health Specialist, Pelago now applies that same clinically-driven model to mental health, pairing deep clinical expertise with technology to expand access without compromising care quality. We believe technology should make clinical care more precise and more human, not replace the judgment behind it.
Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members better manage their substance use. If you're passionate about AI and making an impact on the health of others, join us and make it happen!
Overview of the Role:
Pelago is building the most effective substance use care platform in the country, and we're expanding our reach through a growing ecosystem of health plans, PBMs, and digital health partners. The Director of Channel Enablement will own the strategy and execution of select partners — transforming relationships into repeatable, scalable revenue motions.
This is not a traditional sales role, but it requires someone who thinks like a seller. You'll carry the commercial ownership of our partners — pipeline, forecasting, joint GTM execution — without a direct quota. What you will own is outcomes: partner-sourced pipeline, enabled revenue through co-sell, and the playbooks that make each subsequent partnership faster and higher-impact than the last.
This is a hybrid role with a high-collaboration rhythm (3 days/week in our NYC office).
In this role you will:
Build and scale the channel playbook
- Develop a repeatable partner enablement framework — from onboarding and GTM alignment to co-sell motion and ongoing performance management — that compounds across new partnerships over time.
- Define and own success metrics for each partner, with structured QBRs, pipeline reviews, and optimization cycles.
- Translate what works with one partner into structured plays deployable across the ecosystem.
Drive commercial outcomes through partners
- Own a robust pipeline of co-sell opportunities with Pelago's Employer Sales team, with disciplined forecasting against quarterly and annual KPIs.
- Proactively develop high-quality relationships with key account teams at partner organizations — acting as the connective tissue between their go-to-market motion and ours.
- Collaborate with Sales and Marketing to design and execute joint GTM plans, including joint positioning, enablement materials, and coordinated launch activities.
Serve as Pelago's external voice
- Represent Pelago credibly with partners across clinical, financial, and operational conversations — articulating our outcomes data, product roadmap, and differentiation with executive presence.
- Maintain fluency in the digital health and benefits platform landscape to anticipate partner & employer needs, competitive dynamics, and emerging distribution opportunities.
- Participate selectively in conferences, partner events, and industry forums to advance Pelago's partner brand.
Operate cross-functionally
- Work closely with Sales, Product, Clinical, Marketing, and Operations to ensure partner strategies are grounded in business reality and operationally executable.
- Serve as the internal voice of the partner — surfacing market signals, capability gaps, and integration needs back into Pelago's roadmap and GTM strategy.
The background we are looking for:
- 10+ years in business development, channel partnerships, or enterprise sales; 7+ years in healthcare.
- Demonstrated experience with digital health platforms, benefits navigation companies, health plans, PBMs, or virtual care companies — either as a direct seller or through partnership channels.
- Proven commercial impact: a track record of managing complex partnerships with measurable revenue influence, even without owning a direct quota.
- A playbook builder, not just a relationship manager — someone who codifies what works and makes the next motion faster.
- Strong pipeline discipline: you track what's in motion, forecast honestly, and close gaps proactively.
- Executive presence with authentic relationship instincts — comfortable navigating clinical, financial, and operational stakeholders at partner organizations.
- High comfort with ambiguity and a bias toward learning from the market quickly; prior experience in high-growth, evolving GTM environments preferred.
The Right Mindset:
You think like someone who carries a number. You measure yourself against pipeline contribution, partner-sourced revenue, and the quality of the co-sell motions you've built — not just relationship health or activity metrics. You're energized by building the system, not just working within one.
What you’ll love about us:
We have a whole host of perks for our people! From life essentials to nice-to-haves, there are more than a few good reasons to love working with us. We strive to ensure Pelago employees have equitable access to healthcare, wellbeing, time away, and then some.
- Generous and meaningful equity package
- Full Medical, Dental, & Vision coverage
- 401k Plan
- Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days
- Paid maternity, paternity & new parent leave
- Flexible working environment
- Annual Learning and Development stipend to support continued learning and career development
- Wellness Reimbursement Program
- Access to Reproductive & Family Planning Care
- Substance Use Support for employees and family members
At this time, we are unable to offer visa sponsorship for this position.
Please note that Pelago is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter.
The provided range reflects our US target salary range for this full-time position, which is part of our broader total compensation package, including incentive bonus program, stock options, comprehensive benefits, and incentive pay applicable to eligible roles. Individual pay within the range will vary based on a variety of factors like role-related experience and education, internal pay equity, and other relevant business factors. At Pelago, we are committed to an equitable and fair pay philosophy and review total compensation for our employees at least twice a year.
The provided range reflects our US target salary range for this full-time position, which is part of our broader total compensation package, including stock options, comprehensive benefits, and incentive pay applicable to eligible roles. Individual pay within the range will vary based on a variety of factors like role-related experience and education, internal pay equity, and other relevant business factors. At Pelago, we are committed to an equitable and fair pay philosophy and review total compensation for our employees at least twice a year.
The following pay range reflects the OTE for this role. In addition to the base salary, this position is also eligible for variable compensation tied to individual and company performance. The combined total compensation package will depend on performance outcomes.
Skills Required
- 10+ years in business development, channel partnerships, or enterprise sales; 7+ years in healthcare
- Experience with digital health platforms, benefits navigation companies, health plans, PBMs, or virtual care companies
- Proven commercial impact managing complex partnerships with measurable revenue influence
- Experience building and codifying partner enablement playbooks and repeatable GTM motions
- Strong pipeline discipline, forecasting, and performance management skills
- Executive presence and ability to engage clinical, financial, and operational stakeholders
- Comfort with ambiguity and prior experience in high-growth, evolving GTM environments
What We Do
Pelago is the world’s leading virtual clinic for substance use management. We are transforming substance use support—from prevention to treatment—delivering education, management skills, and opportunities for positive change to members struggling with substance use, most commonly tobacco, alcohol, or opioids. Our solution gives employers the means to offer on-demand, personalized support to workers seeking to live healthier lives. Pelago’s cognitive behavioral therapy (CBT) and medication-assisted treatment (MAT) programs deliver convenient, accessible, and effective support that seamlessly integrates with health plans, pharmacy benefit managers, and wellness platforms. To date, Pelago has helped more than 750,000 members manage their substance use and improve their lives. Visit www.pelagohealth.com for more information.
