Jobs at Pelago

Own Pelago’s B2B event portfolio and selected corporate programs, managing strategy, budgets, vendors, execution, executive engagement, attendee experiences, and post-event measurement. Partner with sales, partnerships, client success, content, brand, and marketing operations to connect events to commercial outcomes. Lead programs such as the Client Advisory Board and President’s Club, develop repeatable planning processes, manage swag operations, and travel regularly for conferences and customer-facing events.

Own renewal messaging cadence, retention metrics, and revenue-driving lifecycle programs. Build proactive reporting and measurement standards for renewal health, support activation and engagement initiatives, and design segmented communication programs. Partner with Product and Client Marketing to connect billing cycles, member experiences, and lifecycle messaging. Develop broader expertise in segmentation, cadence design, and activation strategy.

Provide remote counseling for members recovering from substance use disorders through chat, video, and phone sessions. Conduct onboarding assessments, monitor recovery progress, apply CBT, motivational interviewing, relapse prevention, and related therapeutic strategies, and coordinate MAT. Collaborate with multidisciplinary healthcare teams, participate in case discussions, maintain active Massachusetts credentials, and use AI-enabled clinical tools for documentation and care support.

Pelago invites candidates to join its talent community. Submit your information to be considered for current or future roles; Pelago reviews submissions regularly and will contact aligned candidates. The company provides virtual substance use management services.

Lead product marketing for Pelago by defining positioning, messaging, and GTM strategies; create sales enablement assets; support product launches; drive competitive intelligence and market insights; align Product, Clinical, Marketing, and Commercial teams; and use AI tools thoughtfully to accelerate research and content creation. Hybrid role based in NYC.

Lead Pelago's shift to an AI-native operating model, own the Archie AI agent product roadmap, build AI-powered workflows, manage KPI/OKR governance and analytical frameworks, and drive high-leverage cross-functional strategic initiatives from problem framing through execution.

Own a portfolio of enterprise clients to drive adoption, retention, renewals and expansion. Build executive relationships, deliver consultative recommendations, present metrics and business reviews, manage escalations, and collaborate cross-functionally to optimize member engagement and program outcomes in an AI-enabled digital health platform.

Own product areas end-to-end, designing and shipping secure, observable AI-augmented software across backend, frontend, and data surfaces. Collaborate with product, design, data, and clinical teams, use experimentation and data to validate impact, and improve engineering practices for safety, reliability, and scale.

Lead and grow a hands-on engineering team building AI-native, member-impacting health products. Own end-to-end delivery from discovery through production, set technical direction, drive experiments and reliable deployments, and partner cross-functionally to improve clinical and business outcomes.

The Creative Director, Growth will lead Pelago's member acquisition campaigns, oversee creative direction, drive experimentation, and collaborate across teams to optimize growth strategies.

Own product areas end-to-end: discover, prototype, ship, and iterate. Build secure, well-tested, observable full‑stack systems; partner with product, design, data, and clinical teams; use data and experimentation to validate impact; improve AI‑native development practices and engineering systems while balancing speed, safety, and reliability in a regulated healthcare context.