Director, Global Talent Acquisition - Strategy & Operations

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Global Talent Acquisition - Strategy & Operations
We are seeking a Global Talent Acquisition Strategy & Operations Director who will manage the strategic and operational execution of talent acquisition projects with a focus on technology implementation and user experience design. Reporting to the VP Strategy & Operations, this individual will lead a small but mighty team that strives to optimize the recruiter, candidate, and hiring manager experience across the recruitment lifecycle. This role requires strong project management skills to coordinate cross-functional teams, manage project plans, track risks, and ensure the successful delivery of talent acquisition initiatives globally while enhancing the candidate experience and improving efficiency. Key responsibilities include designing and improving recruitment processes and technology, partnering with stakeholders, managing project timelines and budgets, and ensuring global process standardization.
Key responsibilities:
Act as the business owner for implementing and enhancing talent acquisition technology solutions, ensuring global application across regions and business units. This includes system upgrades, improving user experience, and integrating new tools like AI.
Design, implement, and optimize recruitment technology in partnership with the TA Leadership Team, Technology and Product teams.
Pilot and scale innovative hiring solutions including virtual assessments and skills-based frameworks to meet evolving business needs.
Explore emerging best practices and technologies to enhance the candidate experience and recruiter effectiveness.
Partner with the Recruitment Insights Leader to uncover operational inefficiencies and ways to drive performance and productivity improvements. Ensure processes are globally scalable, compliant, and efficient.
Manage the full lifecycle of talent acquisition projects, including planning, execution, monitoring, and closure. Create and maintain project plans, schedules, and budgets and proactively mitigate project risks.
Collaborate with and serve as the liaison between various teams, including Global Talent Acquisition, Technology, and Compliance to align recruitment strategies with business goals and manage project dependencies.
Lead change management activities, including user acceptance testing, training, and communication to ensure successful adoption of new systems and processes.
Oversee recruitment issue escalations, inquiries, platform performance issues, vendor relationships, recruiter onboarding/training, and documentation management.
Drive strategic vendor management and contract optimization for value-based partnerships.
Required skills and experience:
Demonstrated expertise in leveraging recruitment technologies and optimizing systems to deliver scalable, compliant, and high-impact talent solutions
Strong business acumen with a track record of aligning talent and operational strategies to enterprise growth objectives
Skilled in translating business needs into practical and innovative solutions
Ability to leverage data insights to drive strategic decision-making
Exceptional leadership, communication, and influencing skills
Operational rigor and project management expertise
Workday ATS experience strongly preferred
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Pay Ranges
Purchase, New York: $144,000 - $230,000 USD
Arlington, Virginia: $144,000 - $230,000 USD
O'Fallon, Missouri: $125,000 - $200,000 USD