Director, Global Sales Operations

What You'll Accomplish

• Strategic Partnership and Alignment: Collaborate closely with the Chief Revenue Officer, Sales Leadership, and other Global Executives to drive and implement growth and change, ensuring strategic alignment across all levels of the organization
• GTM Planning and Execution: Spearhead strategic and operational Go-To-Market planning, overseeing the successful implementation and adaptation of GTM strategies to achieve company objectives
• Operational Management and Reporting: Manage the operating and reporting plan (annual, quarterly, monthly, etc.), providing accurate and timely insights to leadership for data-driven decision-making
• Team Leadership and Development: Lead and develop a high-performing team of segment-focused Sales Operations Professionals, fostering a culture of collaboration, innovation, and continuous improvement
• Cross-Functional Collaboration: Foster cross-regional alignment with Regions, Sales, Customer Success, Partners & Marketing, ensuring cohesive and integrated operations across all departments
• Innovation and Process Improvement: Evaluate current business practices and introduce innovative approaches for increased efficiency and effectiveness, driving operational excellence across the organization
• Sales Productivity Initiatives: Lead key sales productivity initiatives focused on customer success, new business growth, pipeline development, and ecosystem alignment, maximizing revenue generation and market share
• Standardization and Best Practices: Establish and manage standardized opportunity management, account planning practices, and other global initiatives, ensuring consistency and scalability across all regions
• Quota Setting and Compensation: Oversee quota setting, coverage, and participation in the compensation process, ensuring fair and equitable compensation practices that incentivize high performance
• Sales Planning and Reporting: Manage sales plans, deployment models, strategies, territory plans, account management procedures, and sales systems to ensure accurate and relevant reporting, enabling data-driven decision-making
• Sales Forecasting and Analytics: Develop and implement robust sales forecasting and analytics processes to accurately predict future sales performance and identify areas for improvement

Your Expertise

• 10+ years of global experience as a Senior Sales Operations leader with a proven track record of success in a similar capacity
• A successful people leader with experience in leading and developing a high-performing, regionally dispersed team and a demonstrated ability to engage and grow diverse talent
• Deep understanding of the full sales cycle, incentive compensation, sales systems and procedures, and sales methodologies
• Ability to work effectively and meet deadlines in a fast-paced, rapidly changing environment.
• Extensive experience in sales operations within large software organizations
• Exceptional analytical and problem-solving skills, with a passion for developing and implementing effective management tools and reporting
• Excellent communication and presentation skills, with the ability to influence and engage senior stakeholders
• Strong financial acumen and process-oriented mindset, with proven ability to lead and collaborate across functional groups to align processes with business strategy
• Flexible and resilient, with the ability to perform under pressure
• Experience in change management and driving strategic initiatives
• Ability to build strong relationships and collaborate effectively with cross-functional teams
• Experience with data-driven decision-making and a focus on continuous improvement
• Bachelor's degree in Business or a related field. MBA or advanced degree preferred